CSPC upgrade 2.10 to 2.10.6 - GUI Internal error ouccured

Marco Noviello · ‎03-14-2023

Hi,

I just (new installation) upgrade CSPC from 2.10 to 2.10.6

admin# show version -d
Build-name : Collection Platform Software 2.10.0.6

Package-type : ServicePack
Version : sp-30.3.0-6-0-lnx64
Component : CSPC Base
Version : 2.10.0.6
Package-type : JeOS
Version : jeos-30.3.0-6-lnx64
Component : AdminShell
Version : 1.9.7
Component : LCM
Version : 1.9.7
Component : CASP
Version : 2.10.0.6
Component : ConcsoTgw
Version : 1.8.4
Component : Hardened CentOS
Version : 7.9 patch#2009

After update I cannot login into the GUI anymore.

After entering login credential receive an Error message: "Internal error occurred. Please relogin and retry the operation".

Already reboot the system and/or restart the CSPC service over shell.

Unfortunately, the contributions in the community did not help.

Need to open a TAC Case (if so how is it opened without serial number), or can any cisco employee can help me directly ?

BR

Marco Noviello

kaptanej · ‎03-14-2023

Hi Marco,

I am the incharge of this post and will be assisting you on this issue .

Please provide us the following details in PM (personal message ) so that we can proceed further on the issue :

Company Name
Customer Name
Customer CCO ID
Customer’s Email Address

Thanks & Regards,

Kapil Taneja

Marco Noviello · ‎03-15-2023

Done

LeeArmitage · ‎05-19-2023

Same here:

admin# show ver -d
	Build-name   : Collection Platform Software 2.10.0.6

	Package-type : ServicePack
	Version      : sp-30.3.0-6-0-lnx64
             Component : CSPC Base
             Version   : 2.10.0.6
	Package-type : JeOS
	Version      : jeos-30.3.0-6-lnx64
             Component : AdminShell
             Version   : 1.9.7
             Component : LCM
             Version   : 1.9.7
             Component : CASP
             Version   : 2.10.0.6
             Component : ConcsoTgw
             Version   : 1.8.4
             Component : Hardened CentOS
             Version   : 7.9 patch#2009

amankha · ‎08-04-2023

I am the incharge of this issue and I will be assisting you shortly on this issue. Please provide the following details in PM (private message) to proceed further on this issue:

Company name
Customer name
Customer’s CCO ID
Customer’s email address
Contract Number

Thanks and regards,
Aman Khan

FrancisSmith3466 · ‎08-04-2023

Same issue here. Any resolution?

admin# show ver -d  
        Build-name   : Collection Platform Software 2.10.0.6

        Package-type : ServicePack
        Version      : sp-30.3.0-6-0-lnx64
             Component : CSPC Base
             Version   : 2.10.0.6
        Package-type : JeOS
        Version      : jeos-30.3.0-6-lnx64
             Component : AdminShell
             Version   : 1.9.7
             Component : LCM
             Version   : 1.9.7
             Component : CASP
             Version   : 2.10.0.6
             Component : ConcsoTgw
             Version   : 1.8.4
             Component : Hardened CentOS
             Version   : 7.9 patch#2009

azhakhan · ‎08-04-2023

Hi

I am the incharge of this issue and I will be assisting you shortly on this issue. Please provide the following details in PM (private message) to proceed further on this issue:

Company name
Customer name
Customer’s CCO ID
Customer’s email address
Contract Number

Thanks and regards,
Azhan Shakil Khan.

stayd · ‎08-05-2023

How was it solve it ? I have the same issue.

After upgrade when CSPC started for the first time, I was able to login. Next day I was unable to login with the same Internal error message. Several restarts does not solve it at all. Since it is not possible to open tac case, how can one solve it ? I wander to know it.

stayd · ‎08-05-2023

admin# show version -d
Build-name : Collection Platform Software 2.10.0.6

Package-type : ServicePack
Version : sp-30.3.0-6-0-lnx64
Component : CSPC Base
Version : 2.10.0.6
Package-type : JeOS
Version : jeos-30.3.0-6-lnx64
Component : AdminShell
Version : 1.9.7
Component : LCM
Version : 1.9.7
Component : CASP
Version : 2.10.0.6
Component : ConcsoTgw
Version : 1.8.4
Component : Hardened CentOS
Version : 7.9 patch#2009

stayd · ‎08-05-2023

FrancisSmith3466 · ‎08-08-2023

Same error here too.

stayd · ‎08-21-2023

Hi Azhakhan,

could you help us, please ?

tsayyed · ‎08-21-2023

Hi,

Please do let us know if you are having any upgrade issue.

Best Regards,

Tahereem Sayyed

stayd · ‎08-25-2023

Hello tsayyed, I have found myself missing peace in copying file to /home/collectorlogin directory by using WinSCP.

But this is not mentioned between step 2 and 3 in upgrade guide at all.

FrancisSmith3466 · ‎08-22-2023

I was able to login to the web console after issuing the command: #systemctl restart cspc

I hope that helps