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CSPC upload to SNTC stopped working and upgrade failing

NetSec9999
Level 1
Level 1

‎09-20-2023 12:35 AM

After upgrading our log collector to 2.10.0.1 the uploads to our SNTC have stopped working. 

Then we upgraded from 2.10.0.1 to 2.10.0.5 but the uploads did not start working. Now we are prompted to upgrade to 2.10.0.6 but  the upgrade now button appears to not function and I have not found another way to initiate the upgrade. What procedure can I follow to get this portal upgraded to the latest version and get the uploads to SNTC working again?

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aloksin3
Cisco Employee
Cisco Employee

‎09-20-2023 04:59 AM

Hello,

Good day to you!
We are looking into the issue and will assist you with the query. Could you please Private Message me the below mentioned details to check further:
Company Name:
CCO ID of the user:
CSPC appliance id:
Screenshot of failed file upload:

Thanks and Regards,
Alok Singh

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