I'm trying to set up email notifications, and I'm not quite sure what the issue is. We have office 365, and we were running into issues authenticating the email settings, and receiving an error saying starttls needs to be enabled. We have an SMTP rel...
Forum Posts
My company's DA has assigned me Customer Administrator access in CSAM, but I'm unable to login to SNTC Portal. I can log in to CSAM just fine, but trying to login to Portal keeps throwing me to the register/contact DA.
My company's DA has assigned an account to have Customer Administrator access in CSAM, but the account is unable to login to SNTC Portal. When attempting login to the Portal it keeps asking the user to register. If they click to register it says it i...
We need to add an user in the Cisco Services Access Management but the user do not have privileges for this and we don´t know who the delegated administrator is??Can you assist with in telling me who are DA??Thank you,Frank
Most of our devices that we subscribed for SmartNet licenses do not appear as covered on the portal. Also, when click the Support Coverage Type to check retrieve covered and uncovered on the Dahsboard, i get an error that says "Temporary issue. Suppo...
We need to add an user in the Cisco Services Access Management as the original Delegated Admin has left the company.Please could you assist.Thanks
I'm a company admin and I can't assign any roles in the csam, and clicking 'Pending Role Assignment Requests' gets me an error:All I need/want to do is make sure myself and another user have access to our SNTC. I have the old admin's login info and t...
Hi Cisco SNTC Community,I need some assistance registering for SNTC portal access. The registration fails each time I hit submit on the final page - I get the error in snapshot below.
We have access to our services.cisco.com portal with several accounts but we do not have a DA to admin or add users.How do we add a DA or promote one of our current users?
I have collected and uploaded our inventory / collection from CSPC a few times and each time I'm showing different results in the snapshots.Once snapshot will show 700+ devices added, the next snapshot will randomly delete 8 chassis, and delete every...
Resolved! CSPC Server Crashing
I have restored from an older back and it will remain stable for a day or two but then crash again. My server team cannot find anything on the host or vm to pinpoint the cause of the crash. I am in the process of getting a recent backup via sftp whi...
Resolved! SNTC registration error
I have a customer getting an error when attempting to register for SNTC "oops something went wrong.." Will provide details in PM. He's tried incognito mode as well as different browser.
Resolved! Service level for CBRAdmin
Hi there, For a customer that already has a Smart Net Total Care Portal, can I be assigned as CBRAdmin access having only contracts with service level: SSTC, SSTCS or PSBU? Regards!
Attempting to login on CSPC for a long time and my password got expired. The prompts says that I haven't specified the password reset questions and answers which is not true as this used to work before. My question is: can I reset my CSPC account fro...
I can login to Cisco Services Access Management and see I am still an admin, however when I go to https://services.cisco.com it is blank for a while except page header then directs me to register for SNTC site. This used to work just fine.
