Duplicate hosts

[Todd Graham]

On our SNTC portal (most) all of the hosts are showing duplicated.   Looking for assistance in how to clear / resolve.  

Customer:  TelePacific

Inventory and Segment:  TelePacific_Upload

If I go to Inventory->All hosts, all of the devices are listed two times.   Same result in exporting the CSV.  

[antchris]

Hello Todd,

Can you please email the Inventory -> 'All Hosts' report to our community for further investigation - sntc-support-community@cisco.com - While viewing the 'All Hosts' report, please select the 'Export' drop-down option at the top of the report window, download the .CSV and email to the aforementioned address. Once received we will be able to look into this issue with greater detail.

Thanks

[Todd Graham]

Email sent with the hosts output. 

[antchris · Accepted solution]

Todd,

Thank you for your prompt action. I've taken a look at the requested/sent .CSV file - per the SNTC Portal, please verify the following under: 'Application Settings' -> 'Report Preferences'  -> ensure that the radio button option for "Latest View" is selected. This will ensure that you are viewing the latest successfully processed data - "Comprehensive View" is just that, a comprehensive (historical) report of all devices associated with the Entitled Company/Inventory. Once you have verified/selected the appropriate view per the Application Settings menu option, please confirm the change in the Inventory -> 'All Hosts' view.

Regards

[Todd Graham]

Thanks for the quick response.  That resolved the issue.