How often can i upload data from the collector to the SNTC portal? I was told originally that it was once ever 7 days but I recently heard that it can be sooner then that.
I'm hoping someone can answer my questions below.
1. When a site address says "Site Verification Required", what does this mean and how is it resolved?
2. What does the Contract Duplicates section detail?
3. Should the site address for a device b...
Getting this error message:
"You do not currently have access to Smart Services Connection. You must be entitled to at least one Smart Services contract to request access."
However, I've already obtained Delegated Admin access, received emails and a...
I am registering as a DA for SNTC.
When I receive the email to confirm the request, and follow the link, I just get a page with "Verification link has expired"
I've tried this twice now, with the same result
Any ideas
I am trying to register a customer for the portal and I am running into issues. I have done this same process for many other customers. I am running into an issue where none of the contracts or serial numbers are working saying they are not valid and...
is the bellow software support service exist or End of Sale(if any ),replacement part number?
1. SWSS UPGRADES C1 Cat4500 E- 6-Slot Chassis,fan,no ps(CON-ECMU-C1C4506E)
2. SWSS UPGRADES C1 Cat 2960-X 24 GigE,4 x 1G SFP,LAN Base(CON-ECMU-29X24TSL)
3....
Hi Team
If i open a downloaded custom inventory report in sntc I see fields such as:
Ship to address
Install-at site name
Install- at address
Install-At city
Install- At state
Install- at province
Install- At postal code
Install- At country
Install-...
Hi everyone,
I was wondering if there is a way to integrate Cisco Firesight appliance in the Smart Net Total Care portal.
Thanks in advance for any response regarding this subject.
In the Smart Net Total Care Portal>>All PSIRTs>>Actions>>Change Alerts Status.... after choosing one or more PSIRTs the next window browser popup "Change Alert Status" with Please select "ignore" or "acknowledge" Alerts and launch Change Alert Statu...
We have a customer using SNTC and they have several contracts not displaying in the portal. Any idea what would cause this? I checked the missing contracts and they are associated to the DA's CCO ID. They do however have a different Site ID. Woul...
I have approval to run the Smart Net Total Care collector at my customer but we are having some issues with creating the DA account because the Smartnet contracts are co-branded with another company. So my customer doesn't have any Smartnet contract...
Hello,
I am trying to update an internal users access via CSAM and cannot get CSAM to function once I click in to Update Internal User....
I have tried in IE, Firefox, and Chrome. Any suggestions?
See attached image.
Hi Team,
Can someone pls help with an SNTC Serial Number query recently received; below
I can't see anything about this level of detail in the User guides.
*************************
Noticed from Custom Inventory Report there are 3 fields for Serial ...
When a Customer is registering a NEW portal (no scans/CSPC configured), how do they grant a Partner LOA privileges? Is it through CSAM and is there documentation that shows the steps?
If a portal is new the Admin dashboard does not yet exist.
Tha...
