EOX API returns ErrorID: SSA_ERR_026 when querying by serialnumber

[Jurgen van der Ploeg]

Hi,

since this month the EOX API returns a SSA_ERR_026 error when querying by serialnumber.

I have been using this API for months without any problems and as of today it doesn't work anymore.

My credetentials are still correct because when I use the following example to query on product ID I do get a valid response

response = requests.get(url="https://apix.cisco.com/supporttools/eox/rest/5/EOXByProductID/1/WIC-1T=?responseencoding=json", headers=header_api)

The URL is use is as shown below where AAAAAAAAAAA and BBBBBBBBBBB can be replaced with valid serialnumbers

https://apix.cisco.com/supporttools/eox/rest/5/EOXBySerialNumber/1/AAAAAAAAAAA,BBBBBBBBBBB

The values which are returned are:

{'EOLProductID': '', 'EOXError': {'ErrorDataType': 'PRODUCT_ID', 'ErrorDataValue': 'AAAAAAAAAAA', 'ErrorDescription': 'EOX information does not exist for the following product ID(s): AAAAAAAAAAA', 'ErrorID': 'SSA_ERR_026'}, 'EOXExternalAnnouncementDate': {'dateFormat': None, 'value': ''}, 'EOXInputType': 'ShowEOXBySerialNumber', 'EOXInputValue': 'AAAAAAAAAAA', 'EOXMigrationDetails': {'MigrationInformation': '', 'MigrationOption': '', 'MigrationProductId': '', 'MigrationProductInfoURL': '', 'MigrationProductName': '', 'MigrationStrategy': '', 'PIDActiveFlag': ''}, 'EndOfRoutineFailureAnalysisDate': {'dateFormat': None, 'value': ''}, 'EndOfSWMaintenanceReleases': {'dateFormat': None, 'value': ''}, 'EndOfSaleDate': {'dateFormat': None, 'value': ''}, 'EndOfServiceContractRenewal': {'dateFormat': None, 'value': ''}, 'EndOfSvcAttachDate': {'dateFormat': None, 'value': ''}, 'LastDateOfSupport': {'dateFormat': None, 'value': ''}, 'LinkToProductBulletinURL': '', 'ProductBulletinNumber': '', 'ProductIDDescription': '', 'UpdatedTimeStamp': {'dateFormat': None, 'value': ''}}

Based on the content of the return values it seems that the API is using the SerialNumber to search on a product ID.

Does anyone else have the same problem and if so do you have a solution?