We're attempting to configure our CSPC VM appliance running version 2.7 for SFTP Backups which fail. It would appear that don't have the correct "Fingerprint" value set since FTP backups work from the CSPC appliance and SFTP backups work via WinSCP ...
I can successfully access most of the necessary API endpoints that i need, but the CSAPI all return 403 forbidden.When accessing these I get 403 forbidden (not real customer ID):GET https://apx.cisco.com/cs/api/v1/inventory/software?customerId=1234G...
Good morning, When an upload is actioned to the SNTC portal the collector is providing error messages that the upload fails and we don't see data within the SNTC portal. Error:Upload failed with the response Internal Server Error. This collector was ...
Morning,I have completed registration but it was referred to support for additional review. I haven't heard anything back yet and could do with getting access for collector entitlement for installation planned before Christmas. Is there anyone on her...
Hi,we got a problem when trying to set DNS config, Timezone, NTP server and Hostname the configuration failed, showing us the message failed to execute, null for every entry as shows on the print attached.
I was recently granted access to SNTC and received the email from cisco. It has been more than 24 hours and I am still unable to access the portal. Any help would be appreciated.
Hi everyone, as soon as I want to add SNTC Portal to the contract, this message appears. I have also tried the "Partner" field set to "No". This message has been appearing for more than a week. Can you help me? Many thanks!
Hi, We did the procedures to activate the SNTC Portal and wait 24 hours, we validate with cisco support, you can see it on file attached and the contract used is a SNTC contract, but still without access.
hi, anyone here who knows how to troubleshoot a CSPC server? we installed a new one and configured it all.added DNS, NTP and all options. uploaded a certificate, validated all network connectivities but now the server is not uploading anything at all...
hi, i have upgraded quite a few of the CSPC data collectors to the 2.10 main stream.however, as these servers have been online for a while i was working on installing the patch towards 2.10.0.3 so i tried to login into the CLI, the admin account seem...
We have a customer who would like to you Cisco Collector (CSPC) and when they try to "Register" their contract/SN, they next page they land on to "Confirm Your Request" says that "Our records show that your company already has a Delegated Administrat...
I am having problems adding the CBR User role to an external reseller company. The checkbox for the CBR role is not selectable. I have verified the user is associated with the external reseller company's Smart Net Total Care contracts.I need help to...
Hi there, I've problems using some Cisco Services API. I have already registered the app in API Developer Portal. I can't get information from Contracts and Inventory API info but I'm able to get information from Customer Info.Error: {"status": 403,"...
Cheers, we are currently unable to login to the portal. We need to know who is the administrator to request the access again. Could you please advise how to proceed ?
I have searched all available documentation and am unable to find a specification for a minimum CPU hardware requirement. I need to purchase a compatible server to accomodate the Windows Hyper-V environment.
