Smart Net Total Care Portal and Collector Discussions

Hello Team,Appreciate your kind assistance in fixing my issue to generate a certificate for my CSPC server.Below is the prompted error message when I tried multiple times to generate the needed certificate: Entitlement file generation failed. Please ...

Hi, I am trying to get my CCO login associated to a different company. But I am having issue doing this, and I am currently not able to change it.I have been to the following web page: https://www.cisco.com/go/pss/  but I have not been successful.Whe...

How can I get access to STC? What are the requirements to obtain access?

Hello, when we wanted to access to the CSPC information of a customer, we used to associate by going to the CSAM portal and adding our account as a CBR admin, and then we could see all the info in the SNTC portal.Now, when we try to go to the CSAM we...

Hello Cisco Community, I'm currently assisting several customers who utilize the Common Services Platform Collector (CSPC) in conjunction with Smart Net Total Care (SNTC). With the impending decommissioning of the SNTC portal, we're looking to transi...

Im looking to setup access to service API following this link belowchrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://pubhub.devnetcloud.com/media/support-apis/docs/Guide-to-Assigning-Customer-API-Roles.pdfGot stuck at step 1. I need to unde...

We've tried multiple browsers and incognito, clearing cache etc.  Customer unable to make it all the way through the process to grant CBR Admin.  Assistance needed.

I am trying to dissociate my cisco ID from the previous company partner portal, the main problem here is I no longer have the credentials to access that account. Can someone suggest another way it can be done?

Hello, i'm looking for documentation the shows which countries are covered from Smartnet services 24x7 and understand if exist a list of restricted (or not available services)?

Good morning,I upgraded our collector to 2.11.0.4 this morning and now we are not able to login with our credentials.  I am still able to login to the CLI with the collectorlogin, admin and root, but login to the GUI is not possible.  Three of us hav...

I'm trying to get access to the Developer EOx Tool and getting the following error: "Status: 403Response: <h1>Developer Inactive</h1>" The community thinks I should contact TAC, TAC says I need to use the community? Any help anyone could provide woul...

Good morning, Im wondering if i could get any help with a client that cant go through the SNTC portal, we need to install the collector. Thanks for your time!  

Hello,I've been trying to get 2.11 stood up now for a few days.  I am installing the OVA on vmware esxi version 8.  The OVA is configured and deployed per the CSPC installation guide.  It boots up and I can set the admin password and IPv4 address.  W...