I have seen several people on various forums trying to solve this issue. My customer has a CSPC set up on our network. It has SNMP that validate against our WLCs. We run discovery and the devices are successfully managed. We are able to upload to SNT...
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Customer attempting to register and getting this error. We've encountered this before and they had to be manually registered on Cisco's end. Can share user info in PM. Thanks!
Need assistance and on call support during CSPC upgradation to Ver 2.11 @jboyanob @wsmithtu
Dear All, I hope this message finds you well. We are trying to use the CSAM tool to grant external access to a user, but we are encountering an issue that is preventing us from proceeding. Specifically, we are unable to click on the checkbox and subs...
I keep getting an error when trying to register.
Hi, since this month the EOX API returns a SSA_ERR_026 error when querying by serialnumber. I have been using this API for months without any problems and as of today it doesn't work anymore. My credetentials are still correct because when I use the ...
Hi,Suddenly this month i have problem generated report on SNTC Portal, and it is having been a few days since I access it. Last month everything is fine, suddenly this month i can't schedule the report. The error message is "Generic Server Error413:"...
Hi team, basically we are having issues in order to generate the certificate to my new collector we are getting this output. please can you help us in order to get the cert? by the way my account is the company admin in "CSAM"Thanks in advance regard...
Requesting CFX_Cisco_API@kp.org to be able to run cisco support api calls for purpose of pulling lifecycle data and related supports information.
I put in the contract and serial number and it takes me to the next page where I verify our physical address. But when I verify it I get a page saying:Oops! Something went wrong...We are unable to process your registration request at this time. Kind...
Hi,I am trying to access the SNTC portal and it is showing the below error from the last few days. Can you help update me with the cause of this issue and by when the portal will be accessible again? Thanks
Hi Cisco SNTC Support!We can't log in to portal "https://services.cisco.com" even though the credentials are correct. After successfully logging in, the desired page appears briefly (unfortunately, without any further content) and is then automatical...
Dear all,I hope this message finds you well. I am writing to request assistance regarding an issue encountered while attempting to generate a CSP-C entitlement file via the Smart Net Total Care (SNTC) portal. While following the process to generate t...
Good morning, Our customer keeps experience issues with services.cisco.com. They keep receiving a "temporary issue" error message. What can be done to resolve this?
Hi, I have a customer trying to register for access to the SNTC portal, but they encounter an error saying, "Please update your Cisco Account profile with the complete address." However, the profile already has an address. Cisco, can you please advis...
