Error at trying to download the ..zip entitlement.

[anabernal1]

I am trying to download the .zip entitlement for days and Ia cannot do it due this error in the portal.

Can you please let me know if the site is in maintenance status? Or I am doing something wrong in my registration.

I already tried from another browser and another computer.

Best regards

[anabernal1]

Here I attached the print of the error

[Supriya Patel]

Dear Customer,

Attachment error out, could you please sent it to ***. I will take a look and reply here.

Thanks,

Supriya

[Supriya Patel]

Dear Customer,

I am able to see attachment now. We are aware of the issue and we are working on it.

Thanks,

Supriya

[Supriya Patel]

Dear customer,

Issue has been fixed. Please try to download now.

Thanks,

Supriya