Smart Net Total Care Portal and Collector Discussions

Currently have database polling every 60 days, inventory is showing data that has been out of service for over a year, how can this data be removed and why does it think it is still seeing hardware?

My Cisco product end-of-life announcement says the last day of support is March 15th, but the LDoS date in the SNTC portal says March 31st. Which one is right, and why are they different?

Cisco Team, I have tried twice now walking our customer through the process of granting myself CBRAdmin access in CSAM but to no luck each time. I have attached a screenshot of the error received when looking to make sure I am associated to their c...

I am having an issue with uploading the CSPC date to the portal.  I have uploaded 6 times and all are success but all the devices are not there.  So then i discovered the Inventory Insight - Not Collected tab.  I noticed there was 1477 devices that h...

Hi I'm just after confirmation, please, that Collaboration Applications deployed as VMs - i.e. CUCM, UCX, etc - are discovered using SNMP and that nothing else needs to be done? Thanks Nigel

What is the minimum space required for installing the CSPC 2.6.1.  I need to install a collector and dont have a lot of datastore space.  Its temporary and only needs to do an initial scan.  Can 100GB work?

Hi folks, Due to network security restrictions I will have several CSPC's that will not be able to check for or download any patches.  Only connectivity that is permitted is outbound HTTPS via a proxy (in order to upload inventory archives). Given th...

We are discovering ASA devices but only two of the 20 collected have serial numbers.  The other are blank.   Every other filed is collected (i.e. SW version) only the serial number is missing.  

We are discovering ASA devices but only two of the 20 collected have serial numbers.  The other are blank.   Every other filed is collected (i.e. SW version) only the serial number is missing.  

Hello, I've deployed at least 4 collectors and I've had this issue with all of them. I'm able to access the root account using command line the 1st time when confirming the generated password per the instructions when configuring the collector. Howe...

I haven't had a need to log into the collector for a while now, and recently added a couple devices, so went to log in and all I get is This page can't be displayed.  The server is up, and I can ssh to it, services are up, and if I try Firefox I get ...

When attempting to login to the portal; I am getting the screen stating I do not have access. When logging into the collector it is requesting an entitlements file that I cannot get unless I have portal access. Thanks in advance.

Dear community. I now got most of my network devices in SNTC and now want to clean up side-id. I could see that many devices have the wrong side-id. Is it possible to change this in SNTC or do I have to talk to my partner/Cisco to change side-id ? Th...