Hi.We are a Cisco Partner and my customer doesn`t have Smartnet Contracts, they have Partner Support Contracts.
Can they use the Smartnet Total Care collector and portal with this kind of contract ?
Regards,
Hello,
I did an upload on 2/7 and today it shows as "IN PROGRESS". I've done other uploads since then from the collector, but they do not appear in the portal (potentially waiting for this one to complete?). When looking at the collection itself in t...
Hi,
Tried the same process with Delegated administrator user and different browsers on different machines. Issue still persists.
Searched over 3 pages in forum community for a similar issue, found 3 discussion about, but none useless information.
...
I uploaded data to the SNTC portal, but it does not show the details of the associated contracts
My collector: CSP0009025784Contract: 95670808
CCO: JoseHenriqueSTJ
Screen Below:
Dear Sir
on the portal page there is only all collector under administration tab. so how can find all option in the portal page .
Best Regards
Mohamed Basal
I am trying to setup SNTC and using CSPC. Someone at my organization has already setup this system. When I went to SNTC it had me register new not sign in. When doing so it created another SNTC portal which when i create an entitlement license I ca...
We are working with a customer to document all the best practices and workshops on their internal SharePoint, but they asked for a copy of the actual contract between Cisco and them to provide access to our on-site CSE.
does anyone know who to contac...
Hello,
I have a curious issue I am dealing with when it comes to my SNTC reports. Certain pieces of gear are being listed as being in the wrong City\State. I have verified on the gear that is showing the odd cities that their SNMP server location is ...
Hello,
I cannot download the entitlement file from the portal. When creating the entitlement file, I click download and get a message a few seconds later saying it failed to download. I've deleted and recreated the entitlement a number of times. I've...
I work as Cisco partner.
Collector was installed sucessfully on the customer. In CSAM tool, I´m trying to register External Role for some partner logins (mine and teammate), but the CBR User and CBR Admin checkbox can not be selected.
Both externa...
Hi,
We ran a collect in the CSPC 2.6 and the whole environment was rightly inventoried, but one Nexus is just being partially discovered. Apparently network, protocol and credentials are working, but we receive an error: "Incomplete discovery". What ...
Require automatic collection, not 3rd party or import. Security requires that management on the switches be accessed only via an SSH through a jump host. Is there any way to write a script to customize the collection?
Hello everyone,I am new to SNTC deploy and would like to take some questions.I am a partner and I want to configure the portal for my client, but the cco cisco of the customer does not have any associated contract, would this be a problem?And my cco ...
