Error when try update version 2.8.1.4 to 2.8.1.8

[achilesjuliomilei]

Hi,

I have received this error when try update version 2.8.1.4 to 2.8.1.8.

Could you help me?

Thank you,

Achiles.

[jvujcich]

Did the Cisco server connect, when you entered your valid CCO cisco credentials into the "Server Connection Setup" section?

The SNTC collector must connect to the Cisco upgrade server before you can hit "Upgrade Now" in the "software updates" section.

[achilesjuliomilei]

The same error happens.

See:

Any other help?

[achilesjuliomilei]

Hi,

We were able to start the upgrade, but the process is frozen. 

The page is locked and the update does not happen.

We tried on Chrome and Firefox.