Fail to Upgrade CSP Collector

[Paqueta Calcados]

I have a trouble to Upgrade my CSP Collector.

My collector are in version 2.8.1.4, and i have fail to Upload to SNTC.

Searching on Community, i found in this link (https://community.cisco.com/t5/smart-net-total-care-portal-and/collector-upload-fails-with-error-404-not-found/td-p/3849370) a solution: Upgrade CSP Collector.

But when trying to upgrade, it tells me that I am not logged in to CCO, but I have done several times the procedure "exit / login" in CCO.

Follow in attachment the images comproving my issue.

Can you help me?

[adias · Accepted solution]

So there are 3 problems here .. let me address each one of them

(PROBLEM NUMBER 1) If you are observing the error HTTPs TransportMode has Failed 404:Not Found you may not need to upgrade from the version 2.8.1.4

PLEASE do the following :

In deploying the  image  you would have created the cli admin password?  (java based shell)

If so have you also created/activated  the users collectorlogin and root ? (real linux shell)

If not do the following for the cli admin  shell

admin# pwdreset root 90

And

admin# pwdreset collectorlogin 90

it will activate those accounts and generate their passwords  ( keep them where you can refer to them in the future)

after that

Via SSH Login to collector as user collectorlogin and then use command below to connect as root (cannot connect directly)

# su root

and then the following commands :

# sed -i ':a;N;$!ba;s/file/#file/1' /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/run.sh

# sed -i 's/nettools-upload.cisco.com/72.163.7.113/g' /opt/ConcsoTgw/tail-end-gateway-decoupled/conf/csof_config.xml

# service concsotgw restart

# service cspc restart  

Once they are done try the collection profile/upload again and let me know

REF: https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvo43779

It is does not work please send me the following in Private message

# tail -100 /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/CONN_TEG_LOGS/tail-end-gateway.log

# openssl s_client -showcerts -connect concsoweb-prd.cisco.com:443

# tail -100 /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/nohup.out

# wget https://72.163.7.113/HeadEndWebAppServlet/ --no-check-certificate

(PROBLEM NUMBER 2 and 3 combined)

1) execute % Error occurred while executing command.  While trying to download software via admin shell  or getting the following when attempting to connect via the GUI

2)Validation of credentials failed.
Please try again.

However, because www.cisco.com had recently a required security changes to authentication in Ping ID on their servers, all collectors from all customers cannot reach those servers at the present moment, because even if their firewall was not opened to the correct IPs they cannot authenticate Developers are aware of the problem and since all collectors are affected hope their find a solution soon.

If there is an upgrade available and it is necessary to upgrade, until it is resolved it must be done manually, please monitor the bug below until in resolved state.

REF : https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvr54360

[Paqueta Calcados]

Good afternoon!

I can upload automatically after the command that passed, thank you very much.

What is still pending is a Collector update, I can't do it via GUI.

Could you go through the step by step to accomplish it via CLI?

Hug!

[adias]

Yes but it is best that we do that via a new post.  Please just initiate a new post with the following title. of your xxxx below is the present version of your collector

I have version xxxx and I need to manually upgrade the collector what are the steps?