Our security team scans servers for vulnerabilities and is requiring that we upgrade java to the latest version and upgrade openssh. I have applied the latest patch to our collector - 2.8.1.3, but this has not remediated these 2 issues. How do I go a...
Forum Posts
HI ,I want to decommission existing CSCP collector and build new one Can you please share the details to follow,any standard document /SOP Thank you
Hey everyone,I have a curious issue where a devices is showing populated in the All Equipment section of the portal. However, there isn't any information on it within the Covered or Not Covered sections on this particular device. The device is a Cisc...
I have a customer that is wanting to import their SolarWinds data into the Total Care portal using NCM. Can you please provide me with the step by step instruction to ensure that this integration is successful.. Thanks in advance for your help! Doug ...
Hola: Tengo un Collector 2.8 con el siguiente problema: Tengo el usuario admin y es password de acceso al collector. Este usuario y password me sirve para accesar el colector por interface GUI pero cuando lo uso por la interface CLI no me permite el...
When I tried to register for Smart Net Total Care (i.e. after clicking the "Register" button on the SNTC Portal User Registration page), I received the following message and haven't been able to get past it to register: "We encountered an error while...
Resolved! CSAM Access
Hi there, My customer is not able to access the CSAM tool for the first time to give me the CBRAdmin access. When click on the "Review Legal Agreement" nothing happen, the screen still the same, we already tried three differents browsers and nothing ...
Tengo un collector 2.8. Cuando ejecuto Discovery el collector encuentra equipos pero sale el siguiente mensaje : Excluido. no gestionado porque la plataforma no esta disponible en la definición de plataforma incluida En tabla de excepciones no ha...
Resolved! Collect Secondary WLC and Viptela
Hello Team, 1. Secondary WLC As per Cisco document, the new enhancement in the 8.7 release is the Peer Statistics with additional information about Peer Serial Number and Fan Status.https://www.cisco.com/c/en/us/td/docs/wireless/controller/technotes/...
I was on a call with a customer that was no longer wanting an old CSPC collector showing up in their portal. Initially we deleted the old inventory - this was successful and those changes were immediately reflected. We deleted the old collector from ...
Hi, I've successfully enabled Tacacs over CSCP currently installed on my firm. Now, we have an internal policy to not permit users to login as local admin (admin account) if Tacacs is currently working on that tool/application. I've tried to find whe...
Resolved! Assigning External CBR Access Issues.
Hello everyone,I have a customer that cannot assign CBR Access Issues to us as an external user. We have tried different browsers and other various standard troubleshooting methods, but we have not resolved nor reached a conclusion to the issue. I ha...
I have a customer receiving this error on a few devices. I had him do an SNMPwalk and is seeing a (genError) A general failure occurred. I can share a screen shot in a PM
CSPC version: 2.8.1.3Polling device: C6807-XL, SUP 6T collectorlogin$ snmpwalk -v 2c -c ##### 10.##.##.###Timeout: No Response from 10.##.##.### Discovery Settings in CSPC- SNMP Timeout (in sec): 5000 Inventory setting in CSPC- snmpv2c timeout(ms): 1...
Resolved! CSPC Notification issue
I patched 2.8.1.3 successfully. However, CSPC shows me the notification, Software Update - Download of the package is failed whenever I log in to CSPC:Please let me know how to turn off the notification. And, it will be good if you can correct the sp...
