I am looking for help with uploading from CSPC to SNTC. My issue started after upgrading from 2.7 to 2.8. When I looked in the Services connection I did not see anything new for a couple of days in upload processing. When I looked in CSPC under Job R...
I have been having issues uploading data for months. I got an email yesterday regarding the Bug CSCvq39919 and that it is resolved now. I do have a comma and a period in my Customer Name, so it seems like it is related. I upgraded my collector to 2.8...
I have a data collection profile created When I go to create a upload profile a collection profile is required from the pull down but the pull downs are blank.and therefore I cannot create profile and or upload my data System has also been stuck in ...
Is there a way to tell when the CSPC was last upgraded? As part of a release management process, we are committing to our clients that the collector is upgraded at least once a year (if there is a new version available). I have done an export of th...
Hello, I've done CSPC upgrade by GUI to version 2.8.1.5 at Jul/29/2019 and after that, the GUI application does not work anymore.I've already reboot the VM but still not working. Could anyone help me, i didn't found any rollback documentation? As you...
I know the CSPC Collector uses SNMP polling to gather network hardware information during its discovery stage. I’m trying to find how much the actual bandwidth usage the collector uses in that process or in other words what is the load the collector ...
Hola: Estoy tratando de actualizar el collector de versión 2.8.1.4 a versión 2.8.1.5 pero el sistema se quedó en un estado de " Apply-in-progress" y no sale de ahí. Qué se puede hacer? Anexo foto del estado de la actualización.
I have admin, collectorlogin and root accounts but i don't get acess the CSPC via browser. My access via CLI is OK. A detail: I forgot the security answers. Can you help me? Regards, Romulo Araujo
I have a customer that I'm working to set up SNTC for (I've been using and love the SNTC Portal/CSP-C for years). Problem is I've started my own Cisco firm (just under a year ago) and a few things are wonky...For some reason my CCO ID states in the ...
Need some help with configuring the CSPC collector 2.7. Getting the following error message while submitting - When I try to put value in "All collection profiles for service" - the drop down shows no value whatsoever. Can any one recommend...
Hi guysI logged in to Collector and he warned me that I need to change the admin password immediately but after entering the new passwords he returns with "access denied" and asks for the previous password, thus remaining in a loop. csp-c
Smart Net Total Care Portal. I notice the following Collector upload Collection Name: transport_20190808T065732475-0700_9999003722138_CSP0009041602_CSPC has Status IN PROGRESS since August 9th 2019. Do you have any idea how this can be repaired or ca...
Getting an error trying to generate the entitlement file. Keep getting the same error as everyone else has reported. "Entitlement file generation failed. Please try again. If the issue persists, find help in the community." Have tried multiple com...
Hello,I have a customer that has issues with assigning access to individuals in CSAM.The individuals in question are granted access, but they are still being greeted by the 'Sign-up' page for Total Care when they try to sign-in at services.cisco.com....
Hi there, I saw your support in the case below and would like to know if you can support me in a similar case.https://community.cisco.com/t5/smart-net-total-care-portal-and/csam-access/m-p/3846264#M10950 I have a case of a customer unable to access ...
