Have an issue with a customer where their custom inventory reports are showing duplicate serials for a ton of devices. Most of them had coverage expired at end of June and we moved them to a new master contract. The report shows them twice, once wi...
Forum Posts
I have a problem to upload to SNTC Portal, since friday last week the upload is in progress status and it doen't finish, as below:
Resolved! CBR Admin
Hi, The customer granted my CCO CBR Admin rights on Friday but it is still not showing up in my list of customer in the totalcare portal.
don't show serial in cucm using cisco collector
Hi Guys, Customer has attempt to login many times in CSPC collector.He reset password but still see this message: "Your Ip Address has been temporarily blocked as we are detecting malicious activity. Please try later"How long it takes to unblock the ...
Hello,Former DA has left the company and a new DA needs to be assigned.Any assistance would be greatly appreciated! Thank you!
Resolved! Unable to login to SNTC Portal
I am unable to login to SNTC Portal. I can log in to CSAM without any issues, but trying to login to Portal keeps throwing me to the register/contact DA page. I am the DA for my company.
Resolved! PID Support Roadmap
Is there a roadmap to see when products are expected to be included in the portal. We are looking to quote for a large quantity of C9300-24U-A and we're going to position the Collector but the PID check says it is not supported
Need a DA assigned to company. From what I can tell there is not a current DA, however it does send approval emails to another user. If the other user is listed as DA then I either need to be added or changed to one.
Resolved! support in malta
Hi All, I would like to know if the cisco smartnet 24x7x4 onsite is available in the country Malta.https://en.wikipedia.org/wiki/Malta Regards Sony
Hi Team, We have installed this Common service platform colletor 2.7 with smartnet contract; we tried to fetch the inventory o fthe devices but it is just showing only one device serial no rather than all other modules serial no. we are in critical ...
Hi Team, I have query from a Partner below:"If I brought all my company's AP service at RPC ,Will the service cover the AP which is brought and located at Korea or Hong Kong?"The AP will come from China . I'm having trouble finding a document that...
While trying to register on SNTC Portal with the contract already associated to customer profile after hours trying the bellow error is being presented This contract is not active and not associated with your Cisco account profile. Please identify a ...
Hello,I am having problem uploading collector to SNTC. "A connectivity exception occured while processing the request. The Exception is :: HTTPS Transport is has Failed 404: not found" Version Collector: 2.8.1 Thanks.
After completing the registration and trying to access https://services.cisco.com we are getting:You do not currently have access to Smart Services Connection. You must be entitled to at least one Smart Services contract to request access. At the en...
