HTTPs TransportMode has Failed Read timed out

[tyler.solberg]

Hello,

I am having a strange issue with our CSPC.  Our last successful collection and upload was on 1/30/22.  The upload on 2/6/22 failed.  When attempting to perform a test upload it fails with the error below.  We are running 2.9.0.2.  I do plan on upgrading to 2.10, but found it strange that it just stopped working.  I thought maybe something got changed so I did a restore from a backup prior to the last successful upload and it is behaving the same way.  Any suggestions?

onnectivity job ConnectivityProbeJob_ started...

Testing connectivity upload with an empty file

Failure response from connectivity: A connectivity exception occured while processing the request. The Exception is :: HTTPs TransportMode has Failed Read timed out

FAILURE on testing connectivity upload with an empty file 

Connectivity job Failed.

[dbourai]

Hi Tyler,

Good day to you!

I have acknowledged this post, will get back to you with an update regarding this.

Thanks & regards,
Devashish Bourai.

[dbourai]

Hi Tyler,

The best way is to Re-deploy and apply a new certificate, However-

The production version of 2.10.0.1 OVA is released, and you can deploy it and apply a new certificate.

You can download it from this link:  https://software.cisco.com/download/home/286312935/type/286312958/release/2.10.0.1

Thanks & regards,
Devashish Bourai.

[tyler.solberg]

Devashish,

Thank you for the reply.  I downloaded and deployed the 2.10.0.1 OVA.  I did a backup of our 2.9.0.2 instance and restored it to the new 2.10.0.1 instance.  It must be communicating with SNTC portal somehow as I show the Collector version in the portal as 2.10.0.1.  But I am still getting the same HTTPs TransportMode has Failed Read timed out error.  I tried replacing the connection certificate but it just sits on Uploading forever.  Any suggestions?

Thanks,
Tyler

[dbourai]

Hi Tyler,

We would suggest-

#for upload failure issues with error "Exception from connectivity: A connectivity exception occurred while processing the request. The Exception is :: HTTPs TransportMode has Failed", Run the following commands:

In CLI -

Login into collectorlogin.
Switch to root user.

Now run the commands;

sed -i ':a;N;$!ba;s/file/#file/1' /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/run.sh

sed -i 's/nettools-upload.cisco.com/72.163.7.113/g' /opt/ConcsoTgw/tail-end-gateway-decoupled/conf/csof_config.xml

 systemctl restart concsotgw 
 systemctl restart cspc 

Thanks & regards,
Devashish Bourai.