Issue with the Inventory count in smartnet portal

[priya krishnamurthy]

Hi Team,

Me and my team mate have same level of access to smartnet portal, but the inventory count is not equal for both of us f

[kaptanej]

Hi Priya, 

I am the incharge of this post and will be assisting you shortly on the issue . 
Please provide us the following details in PM (private message) so that we can proceed further on the issue : 

• Company Name 
• Customer Name 
• Customer CCO ID 
• Customer Email Address 
• Inventory Name 

Thanks & Regards, 

Kapil Taneja 

[priya krishnamurthy]

>>Please find the below info:


* Company Name : Tata consulting services
* Customer Name : Alcoa corporation
* Customer CCO ID : Alcoa
* Customer Email Address : priya.krishnamurthy@alcoa.com
* Inventory Name : Cisco network devices

Regards,
Priya

[kaptanej]

Hi Priya , 

Thank you for providing the information . Let us check the details and we will get back with an update . 

Thanks & Regards, 

Kapil Taneja 

[priya krishnamurthy]

Hi Team,

Do we have any update on the above issue.

Regards,

Priya

[kaptanej]

Hi Priya,

An Email has been sent to you on the mentioned email address . Please acknowldge the email so that we can proceed further on the issue . 

Thanks & Regards, 

Kapil Taneja