Issues upgrading from CSP Collector 2.5 to 2.7

[Phillip Wilson]

Following the current guide for upgrading our collector.

http://www.cisco.com/c/dam/en/us/support/docs/cloud-systems-management/common-services-platform-collector-cspc/CSPC-Upgrade-Guide.pdf

I have reached step 2.2.1 and when I double click on server connection setup it sits at a loading screen. (attached pic)  I have tried firefox/chorme/IE all.  Have also rebooted the server as well.  

[Supriya Patel]

Hi Phillip,

Do you have CLI admin, root access to collector? Could you please try upgrading from there? Please do let me know if you need document on the same.

Thanks,

Supriya

[Phillip Wilson]

I am looking at the current document for CLI upgrade. 

http://www.cisco.com/c/dam/en/us/support/docs/cloud-systems-management/common-services-platform-collector-cspc/Configure-CSPC-Appliance-via-CLI.pdf

When I tried to log in to the CLI with the admin account it had me reset the password which I did.  And now when i try to log in i am recieving the following message.

java.net.ConnectException: Connection refused (Connection refused)
        at java.net.PlainSocketImpl.socketConnect(Native Method)
        at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)
        at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
        at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
        at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
        at java.net.Socket.connect(Socket.java:589)
        at java.net.Socket.connect(Socket.java:538)
        at java.net.Socket.<init>(Socket.java:434)
        at java.net.Socket.<init>(Socket.java:244)
        at com.cisco.ca.ss.lcm.adminshell.client.ShellClient.main(ShellClient.java:51)
Error occured: could not connect to the database server.
Please make sure mysql database server is up and running.
Connection to sntc closed.

[Supriya Patel]

Hi Phillip,

Admin shell is one the last service to start. This generally happens when attempting to login to as the CSPC is still spinning up. Best practice is to allow a few moments post restart/reboot before logging into the admin shell.

If you have root access, can you please extract and share the following files (since you have started via GUI, I have idea where it is stuck):

/opt/LCM/logs/install

/opt/LCM/logs/apply

Output will help to investigate further.

Thanks,

Supriya

[Gagan]

Hello Supriya,

Can you please advise, as i do not have the root or collectorlogin access, and i had the same issue, tried to login into CSPC collector ver 2.5. It asked for password reset. Did that, after that i was not able to login into the cspc, as the connection terminated immediately with the below error input.

Please advise what should i do?

======== error which occurred after login with the new pass=========
java.net.ConnectException: Connection refused
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)
at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source)
at java.net.AbstractPlainSocketImpl.connect(Unknown Source)
at java.net.SocksSocketImpl.connect(Unknown Source)
at java.net.Socket.connect(Unknown Source)
at java.net.Socket.connect(Unknown Source)
at java.net.Socket.<init>(Unknown Source)
at java.net.Socket.<init>(Unknown Source)
at com.cisco.ca.ss.adminshell.client.ShellClient.main(ShellClient.java:63)

========

[Cheri Fairbrother]

Hello Gagan,

We ask that a new discussion is started to ensure visibility for our experts and for tracking purposes.  You will receive a timely response.

Cheers,
Cheri

[iclrichmond]

I am having the same problem. Please provide instructions for the CLI upgrade. The link below is the configuration guide for a new appliance.

Thanks, George

[Supriya Patel]

Hi George,

I would request you to start separate post with your current collector version to avoid confusion. You will be answered in timely manners by experts.

Thanks,
Supriya