issues with 2.11.0.1 jeos installer.

[don.click1]

ollowing the upgrade guide, I am attempting to install the jeos-30.4.0-1-lnx64.zip file.

the guide says to use "./install.sh jeos-30.4.0-1-lnx64.zip"  

when I issue that command, I get a usage error.  

Patch path is not provided. Checking available patches in present working directory
Usage: This script installs the JeOS and SP patch for upgrading the Collector appliance to latest available version
./install.sh <patch-type> <patch-path>
[root@localhost collector_2.11.0.1_Build-4]#

I try adding the path with "./install.sh jeos-30.4-1-lnx64.zip /opt/collector_2.11.0.1_Build-4/" but its still fails. 

what am I missing here? 

[jboyanob]

Hello, @don.click1 

I hope you are having a great day!

Thank you for contacting Cisco and Global CX - Smart Services Support Team.
Please provide the next information on a private message, so I can assist you
further:

- Company name:

- CCOID :

- CR Party Id:

- Screenshot of the error

Kindest regards,

[don.click1]

thanks. private message sent.  for everyone else's benefit - here is my error - 

[jboyanob · Accepted solution]

Hello, @don.click1 

I hope you are having a great day!

Thanks for the information provided by internal message.

The upgrade guide you can follow is the next: https://www.cisco.com/c/dam/en/us/support/docs/cloud-systems-management/common-services-platform-collector-cspc/CSPC-Upgrade-Guide.pdf

On page 6 of 14 in the document there is a little typing error.

Step 7 appears like this:

However, the correct command is “./install.sh JeOS jeos-30.4.0-1-lnx64.zip”

Please check with this command.

Kindest regards,

[don.click1]

Thanks! that was the issue.

[jboyanob]

Hello, @don.click1 

I hope you are having a great day!

Thanks for the confirmation! Glad to know that the issue is now resolved.

Kindest regards,