An account was registered with the portal 2 days ago.I am receiving the below message when logging on to the smart net portal:You do not currently have access to Smart Services Connection. You must be entitled to at least one Smart Services contract ...
Forum Posts
Hello,Like others recently, I receive the following error when attempting to register with Smartnet total care portal." Your user profile does not have complete address. Please update your Cisco Account profile with the complete address. "I have be...
We have devices with support level SSSNP - SOLN SUPP 24X7X4. Planning to downgrade it to SNT - SNTC 8X5XNBD in the renewal. But only displaying SSSNT - SOLN SUPP 8X5XNBD in CCWR. Is there any limitation to do this requirement?
Hi there, Our customer is trying to upgrade the Collector but the button "upgrade now" is not active, seems like there isn't new version to upgrade to, it says that the available version it's already the current version. How can he proceed to have hi...
Good day SNTC Support,Could someone assist with deleting old entitlements, please? Thanks
I am continuously receiving following error when attempting to register with SMARTNET total care portal.“Your user profile does not have complete address. Please update your Cisco Account profile with the complete address”Product NumberProduct Descri...
hi, i have upgraded quite a few of the CSPC data collectors to the 2.10 main stream.however, as these servers have been online for a while i was working on installing the patch towards 2.10.0.3 so i tried to login into the CLI, the admin account seem...
I am trying to register a Cisco account for SNTC services, but when I click on the registration button it tells me the following legend. Your user profile does not have a complete address. Update your Cisco account profile with the full address. Afte...
Hola, the client is having SNTC looping when they enter to the SNTC portal to generate the Token for the CSCP. between this page and what can be done in this case. Saludos, Gerardo Andree Mejía García.
'My reports' shows two reports pending now for the third day, over 48 hours now. Any idea how to have the SNTC portal to advance the tasks? br, mika
Resolved! Register page issue
Hi there, Our customer is facing an issue trying to do the registration. When he clicks on "Register Now -> Register", the next page shows a message saying "Your user profile does not have complete address. Please update with the complete address". B...
Hi, the Delta Report has not been working for at least 2 weeks. We have tried different browsers, cleared cache, private/incognito mode and multiple customers (we're a Cisco partner linked to several customers SNTC portal account). I've attached scre...
I got DA role of SNTC portal a few days ago and I'm not used to this portal so far. I'd like to give one of our coworkers to access the portal so that I watched how-to-video to assign role by myself. I've tried to do that by using SAMT but I got the...
Your user profile does not have complete address. Please update your Cisco Account profile with the complete address.After updating your Cisco Account profile , restart registration process by visiting the Smart Net Total Care registration page. ...
Hello Team, I’ve been encountering problems with the update to CSPC 2.11. I’m able to install the JeOS patch without any issues, but when I try to apply the SP patch, it starts successfully but near the end, I receive the following message: "Child pr...
