Lost access to Smart Net Total Care Portal

[clark_collins]

Hello,

I have had access to Smart Net Total Care Portal for sometime now and I got logged in this morning, but now I lost access to Smart Net Total Care Portal.  When I get logged in now, it brings me to the "Get Access to Smart Services Connection Now" page.

Thank you,

Clark Collins IV

SWN

[asingadi]

Hi Clark,

We are investigating on this issue will update you soon.

Thanks,

Anusha.

[clark_collins]

Hello,

When will you have this completed?  My portal is showing "Account Setup in progress" for 2 days now.

Thank you,

Clark Collins IV

[asingadi · Accepted solution]

Hi Clark,

It is a Sync issue ,there is a bug that seems to cause this issue.

Bug ID : CSCuw90441.

Thanks,

Anusha.

[asingadi]

Hi Clark,

Can you please check now , you will be able to access the portal.

Thanks,

Anusha.

[clark_collins]

Anusha,

I have access to the portal again, thank you.  Now if I can get my inventory to show up in the portal.  I have another thread that is working on that.

Thank you,

Clark Collins IV

[ksweers]

Hi Anusha,

I have a customer currently experiencing the same issue, is there a quick fix or do we need to open a support case? 

Thank you,

Kevin Sweers

[asingadi]

Hi Kevin,

Please open a support case.

Thanks,

Anusha.

[asingadi]

Hi Kevin ,

To open a TAC support case customer should have NLS1/CSAS contract .

Thanks,

Anusha.