No access to the portal even after role assignment

[alexBazleySmith]

No access to the portal even after role assignment. My manager assigned roles, API Developer, Customer User and Customer Administrator

[wsmithtu]

Hello Alex.
Thank you for contacting Cisco.
In a private message, please provide the Following information:
Email affected:
Email of the one who provided the Access:
Company Name:
Company Physical location:
As soon as I receive the information, I will take some time to verify it.
Kind regards.

[wsmithtu]

Hello Alex.
I received your Private message.
Right now the SNTC portal (www.services.cisco.com) is being affected by the Bug https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwh03453 Which does not Allow make the Sync Automatically in order to reflect the changes made.
For this reason, I have escalated this internally in order to complete the sync Manually.
I will let you know once it get completed.
Kind regards