04-19-2021 05:28 AM
Hello,
we have installed a new CSPC server version 2.9 last week and I was running discovery and collection profile this weekend for the first time. However, for most views I don't see the collection information in the SNTC Portal. Collected data was of course uploaded as well after successful collection profile.
Has anyone an idea why the data is not shown. We have older CSPC servers running with similar config where I can see all the data, but it's not working for the one where we want to migrate too. No data in SNTCNo data in SNTC
Thanks for your help
Alexander
Solved! Go to Solution.
04-19-2021 06:16 AM
I just found that my discover job was not discovering the serial numbers. I just enabled it "Serial Number Duplicate Check" in my Discovery Settings and running the Collection Profile again. I will let you know if this does fix the issue.
04-19-2021 06:16 AM
I just found that my discover job was not discovering the serial numbers. I just enabled it "Serial Number Duplicate Check" in my Discovery Settings and running the Collection Profile again. I will let you know if this does fix the issue.
04-19-2021 07:36 AM
Problem has been fixed now. Sorry for opening this Thread.
04-20-2021 04:16 AM
Hello,
today actually the data disappeared again and I have the same issue like yesterday. Has anyone any idea what could be wrong here?
05-11-2021 06:02 PM
Hi Alex, did you fixedd this issue? I´m not seeing the serials on the portal since a couple months but cisco is not answering.
05-12-2021 01:24 AM
No it's not yet resolved. I'm currently working with my account team from Cisco to get it resolved. We completely reorganized everything and actually created a complete new portal with our parent company name at Cisco. But still I have the same issue. I will update it here in case I get it resolved.
05-14-2021 07:26 AM
HI Alex, in my case, the portal is showing all the information now, I didn´t do anything just discovering and uploading the data as always.
Hope you lucky with your case.
Thanks for reply!
Gabriel
05-16-2021 11:48 PM
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