Not able to SSH into CSCP

dal · ‎12-07-2021

Hi

I want to upgrade our collector from 2.8 to 2.10, but I'm not able to log in with SSH to run the upgrade script.

Web UI super admin works fine, but not when using SSH

I tried to create a new admin user to see if that worked, but it did not.

Any tips?

Thanks

neharani · ‎12-07-2021

Hi,

I hope you are doing well!

I will be in charge of this post and I will provide you with further assistance on it.

Let me look into this I will get back to you with an update.

Regards,

Neha Rani

dal · ‎12-14-2021

Hi.

Did you find out anything?

neharani · ‎12-14-2021

I have sent you a PM for the same. Please check your personal message and get back to us in case of any further issues.

neharani · ‎01-12-2022

Hi,

I hope you are doing good.

As confirmed over the Webex session, you have all the required access (CLI admin, collectorlogin, root) for the 2.8 CSPC server to migrate to 2.10 CSPC.

Please do let me know if you require assistance on any other issues.

Thankyou!

Neha Rani