Turning the initial setup of the Cisco CSPC I was able to upload data to the SNTC portal and have it process in a minute. Further upload processing based on new discover jobs are still sitting in IN Progress after several hours.Anyone have insight o...
Forum Posts
I registered for the Cisco Smart Net Total Care to have an easier visual on all our Cisco devices. Cisco provided a CSV template to upload our Cisco device information. I was wondering if anyone could give me a little assistance on getting it started...
We have SNMP protected by ACL and need to add IP address of Cisco collector. Is there a tool or process to update the ACL on all devices simultaneously or programmatically.
Team, Can you please assist BOK Financial as Ramon Garza tries to add below users in their SNTC portal admin and it does not take or accept his request. I will not post users to add in this forum but please reach out to carrkell@cisco.com for add...
Hi,I'm trying to delete old entitlements from SNTC portal page (services.cisco.com)This results in the error:"Collector deactivation failed. Please try again. If the issue persists, find help in the community." What do I have to do to delete the enti...
Dear Team, Hope you are doing well. Am intermediate knowledge in Cisco collaboration environment, currently am looking for Cisco Software support for my CUCM servers which are running on BE6000M hardware as virtual machine. I have tried to reach the ...
Does the Collector support WLC5508 wireless controllers running SNMPv3? After configuring SNMPv3 on all devices, the Collector cannot authenticate to the wireless controller, but I can use the same credentials and authenticate with an SNMPv3 MIB brow...
Hi Team, I Hope you are doing good and staying safe. Do cisco have any tool to understand that a particular Smartnet service is available in the country and which is not available in the country. For Eg: I need to know Solutions support 24x7X4 onsite...
Like others, unable to generate entitlement file from the dashboard or from the collector registration process. Thanks for assistance.Ben
I am trying to use the /import-inventory and /import-inventory-status API and am getting 403 forbidden. I can access the other csapi modules with no problems. I'm using the same authentication credentials for both, in the same call to the script. ...
Every time we try to update the coverage details of an item in the portal we receive the error message.We are still processing your prior bulk update operation. Updates are not allowed until this activity is completed. The activity is0% complete.If I...
Hello,I am trying to use the SNTC API, i created the "client_id" and the "client_secret" and generate a token successfully, however i have "Access Denied" on all the API base URL on documentation:https://developer.cisco.com/docs/service-apis/#!servic...
Hello, I've recently registered into the Smart Net Total Care tool. The registration was successful, however I need to get assigned the roll of the customer administrator in order to upload data. I tried to contact the person that was stated as my De...
Hi,We have installed version 2.9 of the cisco CSPC collector. The first day a correct collection was made, when a collection was scheduled for the following day it failed. We try to upload but it fails showing the following message: We have tried to...
Hi everyone My client is trying to review and accept the `Company Administrator Terms and Agreement` in the Cisco Services Access Management portal. He gets the same error every time he tries to accept the terms: Critical error message An unexpected ...
