Oops! Something went wrong...Error While Registering for SNTC

[ken.sun]

Hi,

I encountered a problem trying to register for Smart Net Total Care.

No problem on the first page "Verify your account".

And I also can choose my company on the second page.

But On the last page "Confirm your request" and pressing "confirm" leads to page "Oops! Something went wrong...We are unable to process your registration request at this time. Kindly retry later. Sorry for the inconvenience". I've tried several times, but I got the same message every time.

And I have opened a ticket in IBM portal - SR 694002421 : TS010009602 | unable to register with smart net total care, but they said I have to create a ticket in here...

How do I resolve this issue?

Thanks

Ken

[aibhatna]

Hi Ken,

Good day to you! We are looking into the issue you posted. We would request you to share below mentioned details in personal message for further assistance:

Party ID:
Company Name:
Contract Number:

CCOID :

Also, share the screenshot of the error while SNTC registration. 

Thanks & Regards

Aishwarya Bhatnagar

[ken.sun]

Hi,

Party ID: ?? Not sure what's that?

Company Name: Sun Life Financial INC

Contract Number: 204389050

CCOID: ken.sun@sunlife.com

Screenshot of the error

Thanks

Ken

[aibhatna]

Hi Ken,

Thanks for sharing the details required. Further, Party ID means, specific identification linked with the account. A party id is associated with a particular company and is used check roles, check the DA and to check company user association.

Also, I have shared some details on the required email address. Please check the same.

Thanks & Regards

Aishwarya Bhatnagar

[aibhatna]

HI Ken,

For SNTC registration :

• Contract number was supposed to be associated with required ccoid
• Associated contract & serial number was taken to complete the SNTC registration
• Received email for verification as well
• Account was associated to required address as well.
• DA was also assigned by the user

SNTC registration was successfully completed on the account.

Thanks & Regards

Aishwarya Bhatnagar