Recently I discovered that our SNTC CLI admin account had expired and was locked out. The collectorlogin and root passwords were unknown so that left me with one option, rebuild the server. The server is now rebuilt, fresh OVA install. The first p...
Forum Posts
Hi,I encountered a problem trying to register for Smart Net Total Care.No problem on the first page "Verify your account".And I also can choose my company on the second page.But On the last page "Confirm your request" and pressing "confirm" leads to ...
I have a CSPC collector that is registered but cannot access the SNTC portal. I keep getting redirected to a page that says I do not have access. Please assist
Hello, I'm new to register in Cisco SmartNet. When I'm trying to log in to the following url to get to the customer portal, the following message appears indicating I failed. https://id.cisco.com/signin Sign On Error "you are not authorized to ...
I recently unmanaged a few devices within the on-prem collector, however the unmanaged devices still appear in the web portal for services.cisco.com. How do force changes to replicate to the cloud? Common Service Platform Collector 2.10(CSPC)
My CSPC is running version 2.7.1. I am trying to Enable Server Connection to perform an upgrade to the latest version, but I keep getting "Unable to validate credentials" after entering my CCO ID and password. I have followed the instructions in th...
Hello,I'm with a problem about my upload processing of the collector to the Smart Net portal. It collect normally, the problem i think is the communication with Cisco. Best regards,Bruno.
Hi, I'm trying to install a new CSPC for one of my clients, but the SNTC portal show the next message: "You do not currently have access to Smart Services Connection. You must be entitled to at least one Smart Services contract to request access". Th...
I am trying to acknowledge some field notice alerts, however I do not get the option to acknowledge alerts. How can I confirm whether or not I have admin access of alert management permissions? This task can only be performed by administrators and us...
Resolved! Delegated admin has left the company
DA has left the company and you want to change it. Any ideas how?
I was granted access by my colleague to SNTC but when I login, it keeps redirecting me to a page that says "You do not currently have access to Smart Services Connection". Saw some discussion that they need to do some Manual sync. Is this something e...
Hello,It seems i am also experiencing the same issue in the last stage of registering.The first stage works fine (Verify your account).Name, e-mail, contract number and serial number all seem fine, green check marks are shown.The next page shows me t...
Hi,, Can I get a help for cloning my colleague's sntc privilege to mine? Thanks.
While trying to change the alert status for some Field Notices, I received the following error any work arounds?
Resolved! cspc 2.10.0.1 to 2.10.0.4 manual upgrade
A GUI cspc sw upgrade 2.10.0.1 to 2.10.0.4 is failing. Could you please provide med the sequence of commands to fulfill a successfull upgrade via CLI? admin# check updatePatch versions------------------------------------------------------Version Numb...
