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Oops! Something went wrong...Error While Registering for SNTC

boucla000
Level 1
Level 1

Hello,

It seems i am also experiencing the same issue in the last stage of registering.

The first stage works fine (Verify your account).

Name, e-mail, contract number and serial number all seem fine, green check marks are shown.

The next page shows me the enterprise, which i select and press submit.

The last message i get is Oops! Something went wrong ...

It seems to be a case by case situation from what i have been reading in the discussions.

How can i resolve this issue?

 

Thank you.

 

7 Replies 7

aibhatna
Cisco Employee
Cisco Employee

Hi boucla000,

Good day to you! We will help you with SNTC portal registration. We request you to please share below mentioned details in personal message (PM) for further assistance :

Party ID:
Company Name:
CCOID:
Contract Number:

Also, please share the error you are getting while registering to the SNTC portal.

Thanks & Regards
Aishwarya Bhatnagar

boucla000
Level 1
Level 1

Hi Aishwarya, have you received the info i sent you ?

Thank you.

Hi boucla000,

We haven't received the information yet. Please share the same again, have texted in PM.

Thanks & Regards

Aishwarya Bhatnagar

Hi, here is what I dent this morning.

Thank you.
Good morning Aishwarya,

Thank you for a quick reply !

Here is the information requested :
Party ID: (where do I get the party id ?) (I am not sure I have one)
Company Name: Groupe TVA INC (Boul De Maisonneuve E 1600, Montreal, Qc, ca)
CCOID: boucla00
Contract Number: 201939164
Thank you.




Hello Aishwarya,

I just replied to the e-mail.

Let me know if it's ok.

Thank you.

Hi boucla000,

Thanks for sharing the details. I have received your details via email as well. 

Thanks & Regards

Aishwarya Bhatnagar

Hi boucla000,

Sharing the summary of the issue resolution:

• Checked with the internal team regarding the registration issues for self-service onboarding process
• After the issue was resolved, email confirmation was received while SNTC registration

• The SNTC registration was successfully completed via self-onboarding process.

 

Thanks & Regards

Aishwarya Bhatnagar