Hello Team, One of our customer's currently having issue in sending logs from on premise server CSPC to Cisco SNTC portal. SNTC Portal was not receiving any logs from their on-premises CSPC server (ver 2.10.0.1). We did internal investigation and fou...
Hello Cisco Community, I tried deploying Collector-2.9.1-B-22.ova and failed it never came up. Please check "2.9.1-error" image attach. I then try with Collector-2.9-B-14.iso , got DHCP assign but get error when trying to connect via https://<IP Add...
Hi,Uploaded to SNTC on Jan 25, 2023 6:55 PM. I still see the upload Status as "IN PROGRESS". This has happened before and I initiated a second upload from the collector and everything was processed. This time it's still "IN PROGRESS".Please Advise,Ma...
Hi,I'm trying to login to the SNTC portal (services.cisco.com), but when I do, all I see is a shell GUI without any menu items, for 3 seconds, then I get redirected to a page (https://www.cisco.com/web/fw/tools/ssue/apps/ssueap2.0/prod/#/promo) invit...
I have a IR1101 Router which is not being discovered/added in our CSPC 2.10.0.1. It gives us the following error:Status: ExcludedMessage: Not managed because the platform is not available in Include Platform definition
Good Day,Your assistance would be appreciated with the following:1. Created Cisco account with org email.2. Org Admin added me to org's SNTC account.3. Received email from Cisco granting Customer Administrator Access; navigate to SNTC portal.4. SNTC ...
Hi, i had a problem when giving access to SNTC portal for an account outside my company.Already register the account in the CSAM (prints attached) but i'm still without access to this company on SNTC.
I was granted access to SNTC and received an email from cisco. It has been more than 24 hours and I am still unable to access the portal.
I was granted access to SNTC and received an email from cisco. It has been more than 24 hours and I am still unable to access the portal. Are there other steps that need to be taken?
Hi there, How can I be added as Delegated Administrator (DA) for our contract? We require DA to be granted access to SNTC support Thank you
Even after getting access by the administrator, I am reverted back to earlier page with account setup instruction. When I try to register, it notifies-----------RedirectingIt appears that you already have access to Smart Net Total Care Portal. You wi...
Hello,Does anyone know the SSH Key Exchanges CSPC supports and if there is a way to select more options? Trying to SSH to a Cisco Firepower from the collector and I believe it is failing because of the key exchanges. I know my credentials work beca...
I have been granted access to SNTC by my Delegate Admin, but when I attempt to sign in I get looped back to the register page.
My Access to our SNTC portal is not accessible after Administrator has granted access to our portal. It has been 5 days since the access has been granted as to why I am creating this message now. Any advise would be appreciated.
We're attempting to configure our CSPC VM appliance running version 2.7 for SFTP Backups which fail. It would appear that don't have the correct "Fingerprint" value set since FTP backups work from the CSPC appliance and SFTP backups work via WinSCP ...
