After running a handful of discovery jobs (using CDP and IP Ranges), the CSPC GUI will stop responding. After reloading the browser window, I am presented with a blank screen and no longer receive the login menu. The browser tab stops spinning as if ...
Forum Posts
Hello, recently re-deployed a collector for a customer, discovery / collection / upload all appeared to work without issue. however when inspecting the data in the services portal versus the collected data held on CSPC, I am missing entires at the ve...
Hi TeamI am unable to access SNTC portal for organisation even after confirming access has been granted.I have tried username / email , different browsers and some minor troubleshooting but link loops back toGet Access to Smart Services Connection No...
Resolved! No Data in Portal
Dear Colleagues, My CCO ID recently added for SNTC portal access. I got email from Cisco also, I have got access too, but I dont see any data there. It shows "no data" or "server error, try later". Can you help? It last more than a week now. Thank y...
Hi I have recently installed CSPC v2.10.0.1 and started to discover the devices. For Non-SDWAN devices i.e IPT devices (VG310) and Routers (ISR 4k), there is no issue in discovery. However for any SDWAN (c8300 or Viptela 1k), the discovery result gi...
I have been trying to get the CSPC which has discovered all of our client's devices to upload information to SNTC. So far I've found that when testing connectivity under export settings I receive the following: ConnectivityJobGroup ConnectivityProbe...
Resolved! SNTC portal Registration issue
My CCO ID recently added for SNTC portal access. I got email from Cisco also. But when trying to access (after 24 hours) https://services.cisco.com site it shows "You do not currently have access to Smart Services Connection" message. can you help t...
Hi Cisco Team, We are using CSPC tool with current version 2.9.1. While checking in the software upgrades tab, we are seeing that the next available version is 2.9.1.4, and I have seen that End of Support for all the 2.9.1 versions, so we want to up...
Attempted to apply latest patch and collector didn't update. Tried to logon and received "authentication token manipulation error". Restarted VM and now is unreachable. VM Console show OS requesting ip address. Any suggestions?
We are looking for assistance with the error message below, received upon our registration attempt.
Hi Community We replaced a Cat 3750X switch stack with Cat 9300 switches a while back. The new switch stack used the same IP Address as the 3750X stack. CSPC doesn't have any details of the old switch stack since it was replaced with the new. New ...
is there still a way to recover forgotten CLI admin and root passwords?i am still able to access CLI though using the collectorlogin user, and GUI is accessible as well using admin but not cli.
Dear, I need a list with all the serial numbers of the devices to renew the Smart Net, I have some extensions that do not appear the serial number, are the models CP-7841, I verified that they present the error below: "MAC convertion not found" Can y...
I can't delete the collector's on my account. I am getting the below error on all 3; "Collector deactivation failed. Please try again. If the issue persists, find help in the community." Assistance needed please.
As the title suggests, a customer I'm working with received an email saying they've been granted access to the SNTC portal as a CBR user but they can't log in. I've checked the SNTC portal and they are not listed as a user nor in the CSAM tool. Ca...
