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Portal Registration issue - Contract shows as "not active"

DerekWong4029
Level 1
Level 1

Hello there,

 

I am having difficulties registering to the portal.  The error message is:

 

"This contract is not active and not associated with your Cisco account profile.  Please identify a valid contract and use the Cisco Account Profile Manager to associate your account with that contract."

 

However, in Cisco Commerce under Services and Subscriptions, I can see the contract and device serial number correctly with Coverage Status as "active". 

 

Any help is greatly appreciated, thanks in advance,

D.

1 Reply 1

Jarrett Pomeroy
Cisco Employee
Cisco Employee
After a contract is added to your profile, it may take up to 24 hours to use the self-onboarding SNTC tools. Can you please try again and see if you run into anymore issues?