Problem when assigning External Roles to users and administrators

[clebe0001]

Hello,

Find attached picture that i am having when i am associating my Cisco Id and email when i am assigning Role to User Outside of My Company.

Could you let me know why is this problem happening and what should be done to resolved this process.

Regards,

[Supriya Patel]

Hi,

Please private message me on below: I will take a look and assist you further.

Customer company name:

Customer DA CCOID:

Partner company name:

Partner company CCOID who is trying to get CBR role:

Contract between customer and partner company:

Thanks,

Supriya