ECDN Support versus SNTC
Can someone please provide a succinct explanation of the differences, if any, between ECDN 8x5xNBD and SNTC 8x5xNBD. Thanks in advance!
Forum Posts
Manager not receiving customer access request email
I am trying to request access for my customers. When I request access, I get an email saying that my manager has been notified to approve the access, but my manager never receives the email. He mentioned this has happened with other SEs, and the fi...
Old DA left new user needs to be DA
I have a customer that their only DA is no longer with the company. I need to get this user removed and another user nominated as the new DA. I will provide those CCO ID's in a private message. Thanks in advance for your help! Doug HudsonBusiness Dev...
Can't assign the CBR user role
Dear Community, I'm having some troubles with the CBR user for my partner, I'll give you some background: -The onboarding was chaotic because the partner signed up with his own CCO ID, not the customer's. However we changed that with the uploaded cer...
Resolved! SNTC 3x is all that is showing up for customer.
Hello, I have a customer that only has the 3x portal showing up. Historically they were able to access the SNTC Portal many times before and it has only been recently that the customer cannot access their portal. It has been a week of troubleshooting...
Resolved! SN and Product ID it's not showing.
Hello, I am having problem with SN and PID, the PID column is appearing with the information in the collector but in the portal is blank, and the SN is showing the following message in the collector, "SN discovery disabled", can help me with this ? V...
Collector CLI Root Password.
Hello, Does the Root for the Collector have a default password and login? Thanks!
unable to access services.cisco.com
Will send details in PM
Resolved! E-mail Notification
Hi there, I received in the last three days some e-mails notifications about report request that I don't requested, nobody from my company did the request. These e-mails can be late notifications about the report that I did a few weeks ago? Or should...
Contract Management Report and Inventory Report in Blank
Good morning all, I'm having trouble with two clients, contract report returns blank inventory.Same error if I try to generate the Delta Inventory report.One of the customers has the screen report on the portal, but does not generate the. xlsm.
SW version missing from Smart Net Total care inventory
Hello our collector seems to be working and uploading the inventory, I am running version 2.8.1. I can see the device names, IP address, Product family, type and IOS fields. However I am completely missing Serial numbers and SW version fields i.e the...
FPR-2130's not updating in portal
I have upgraded my FPR-2130's twice since March 2019 but the portal still shows their old code level. I have even deleted all my portal inventories and reran the collection. By the way, the Collector shows the current version of code correctly, it is...
ISA-3000 not supported by SNTC portal?
We were not seeing a customer's ISA-3000 appliances in the portal, so I used PID-checker to find out they aren't supported. Any idea why? Specifically ISA-3000-4C-FTD
Resolved! Smart Net Total Care 3x portal is currently unavailable. We are actively working to resolve the issue
Hello all, Getting the message "Smart Net Total Care 3x portal is currently unavailable. We are actively working to resolve the issue." when I try to access https://services.cisco.com. Are you experiencing the same issue? Is there any ETA for resto...
Resolved! Resetting Collector Password Without Security Questions?
Hey everyone,I have a customer that is wondering if there was a possible alternative to the Security Questions in order to reset the password to their CSP-C Appliance. Let me know of any other avenues, or if they customer cannot access the appliance ...
