Smart Net Total Care Portal and Collector Discussions

Hello Friend, May I have a question please? I would like to use EOX API from API console, based on some document and guide, we need to go through smartnet total care onboarding process, I followed the guide and step one by one, when I submit the requ...

Hello dears; I am looking for the way that I can find the part number of the smart-net for certain devices, For example I have 6509 switch and inside it there are sups and network modules need t be covered in smartnet also, so what is the smartnet pa...

I have a customer that their SNTC portal is showing the devices as uncovered when they have active SMARTnet support.  I will send information over a private message.  Thanks in advance for your help! Doug Hudson 

Hi SNTC community  I have setup a new collector 2.8.1.4 and it is registered to the SNTC portal (showing the version running on the collector) the collector successfully uploads but there is nothing showing on the SNTC portal to indicate that the dat...

Hi A customer of mine is trying to register me on his SmartNet Collector so we can manage the Smartnet on his estate and he is getting the below error message.   If the checkbox for the role is not selectable, it is because the user is not associated...

Hi,I get an error (in the attached image) when trying to access the SNTC portal.Is there a known downtime? If so when will the portal be available? Thank you,Alex

I am unable to generate a CSP-C entitlement, receiving the "Entitlement file generation failed." error. I've tried solutions offered in other discussion threads, including alternate browsers, restarts, and cache clearing, but to no avail. Could someo...

I have a customer that the SNTC portal is showing devices as uncovered when they do indeed have active SMARTnet support. I have confirmed in CCW-R that all of the S/N for ASA firewalls and ASR routers have active SNTP SMARTnet. I am working with my c...

Hi,I am having issues that CSPC (Version 2.8.1.4) is not showing product family and Serial number of  discovered devices even though the option is selected Yes --Serial Number Duplicate check under Settings-Discovery Settings. I have used SNMP and SS...

Customer is wanting info on Con-SNT-SMS-1000 and Con-ECDN-SMS-1, they are mainly concerned that onsite is mentioned. This is just for software and hardware replacement of devices with no onsite is that correct

Hello, I am running into an issue and was hoping that the community may be able to provide some guidance.  I have recently been tasked with overseeing our SNTC Portal and CSPC, and have ran into a few hurdles. My first issue is that there are devices...

i am unable to login to SNTC portal, it always redirects to below portal. I have completed the registration but still cannot login. https://www.cisco.com/web/fw/tools/ssue/apps/ssueap2.0/prod/#/promo   username : abythomas3                  *********...