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847
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3
Helpful
6
Replies

"Generic Server Error413" error message on Cisco services connection

matthew.tedesco
Level 1
Level 1

As per screenshot. All schedule report types are displaying the same error "Generic Server Error413".

Are these the same as HTTP status 413 (Request entity too large)?

6 Replies 6

cmarva
Level 4
Level 4

yeah, i get the same thing. my usual routine is to generate a product alert report about a week after a cspc collection/upload. it worked fine after last month's collection. now it just keeps giving the generic server error and nothing generates.

Lorraine Bush
Level 1
Level 1

I am having the same issue, I am retying to run reports and getting the same 413 error, is someone looking into this? 

adias
Cisco Employee
Cisco Employee

These problems are occurring through all user base and Project Manager has been notified and is working with development to find mitigation

 

The issue still persists.
Regardless of the number of devices the report will download.
Tests were performed on all web browsers:
Chrome, Mozilla, Edge, etc., both in anonymous and normal mode.

Will someone from Cisco be able to resolve this?

Baashidh Pathan
Cisco Employee
Cisco Employee

Generating reports from Private window in Firefox helped me, please try that.

neelavrab
Level 1
Level 1

Hi @Baashidh Pathan 

I tried Firefox Private window still getting the same error

Generic Server Error413: