Received email saying CBR user granted but can't access SNTC portal

[mbatkov]

As the title suggests, a customer I'm working with received an email saying they've been granted access to the SNTC portal as a CBR user but they can't log in. I've checked the SNTC portal and they are not listed as a user nor in the CSAM tool. 

Can someone please advise on how to get this sorted? 

Thanks in advance. 

[shipand2]

Hi,

Good day to you!

This post has been acknowledged by us.

Can you please PM me the following details:

End customer company name:

End customer contract number:

End customer party id:

Partner company name:

Partner contract number:

Partner ccoid:

Partner email id:

Regards,

Shivam Pandey