SUMMARY The software suggestion API returns wrong data for some models of 5508 Wireless LAN Controller. ISSUE When using this API endpoint: https://api.cisco.com/software/suggestion/v2/suggestions/releases/productIds/ The API responds with wrong data...
Forum Posts
Hello,I am unable to log in at my company’s SNTC portal. Over a week ago, I was added as an administrator, have accepted the terms & conditions and am still getting redirected to the page that tells me “You do not currently have access to Smart Servi...
Resolved! CSPC discovery of Hyperflex servers
The PID checker shows that the Hyperflex servers are supported by the CSPC, is there anything special needed to get them discovered via SNMP?
Hi I have purchased SNTC with cisco L3 switch how can I enable SNTC service ? Company from I purchased cisco device they said SmartNet service is valid till 2024. See in attachment Aggregation Switch Model Number : WS-C3850-24SSe...
Hi Team,I am unable to generate a custom Inventory Report for my organization but it got stuck at Pending stage. I tried few times but in vain. Need immediate support in this case.ThanksAnil Kumar
I have been granted access to Smart Net Total Care portal. However, it is more than 48 hours and I still not able to get access to it. Would you check my status for me.
Hi Support, After Deployment of CSPSC server is there any mechanism of managing the hardware inventory and other details deployed in the organization without License subscription for SNTC. Can we configure CSPSC to act and manage the inventory and pr...
I have a problem with access to https://services.cisco.com/ After trying to enter I am redirected to https://www.cisco.com/web/fw/tools/ssue/apps/ssueap2.0/prod/#/promoThe message i get is "You do not currently have access to Smart Services Connectio...
Hi, I'm getting below error message when attempting to login to Certification Tracking System. I have tried many time now but unable to login. screenshot attached for reference.Please, advise how i can fix it. " Unable to AuthenticateServer: cloudsso...
Resolved! Reports Failure
Hi there, I'm trying to generate some "Last Day of Support" reports since last week but it's not working, everytime I check "My Reports", it shows the status "Failure". I've tried for differents customers but it fails for all of them. I need some he...
I am attempting to update from 2.10.2 to 2.10.4 via the GUI. The update fails with error "500 The call failed on the server; see server log for details". I tried to perform the update via the CLI but the admin login is returning the error "Your acc...
Recently I discovered that our SNTC CLI admin account had expired and was locked out. The collectorlogin and root passwords were unknown so that left me with one option, rebuild the server. The server is now rebuilt, fresh OVA install. The first p...
Hi,I encountered a problem trying to register for Smart Net Total Care.No problem on the first page "Verify your account".And I also can choose my company on the second page.But On the last page "Confirm your request" and pressing "confirm" leads to ...
I have a CSPC collector that is registered but cannot access the SNTC portal. I keep getting redirected to a page that says I do not have access. Please assist
Hello, I'm new to register in Cisco SmartNet. When I'm trying to log in to the following url to get to the customer portal, the following message appears indicating I failed. https://id.cisco.com/signin Sign On Error "you are not authorized to ...
