Service level for CBRAdmin

[alanpimentel]

Hi there,

For a customer that already has a Smart Net Total Care Portal, can I be assigned as CBRAdmin access having only contracts with service level: SSTC, SSTCS or PSBU?

Regards!

[dbourai]

Hello Alan, 

Good day to you! 

I have acknowledged this post. And I will get back to you with an update regarding this. 

Thanks and regards, 

Devashish Bourai. 

[dbourai · Accepted solution]

Hello,

 SSTC, SSTCS or PSBU are not SNTC supported contracts.

The end customer should have a SNTC supported contract with the partner then only they can get them CBR access.

That's all from my side.

Best regards,
Devashish Bourai.

[alanpimentel]

Hi Devashish,

Thank you for your help!

Regards