Smart Net Total Care - Account Setup In Progress for more than 24 hrs

[curt.watts]

According to instructions (https://supportforums.cisco.com/blog/12600946/self-service-onboarding-re...)  I am supposed to post here if an account is not available after 24 hours:

My customer's account has been at the "account setup in progress" for a couple weeks. 

[Palani Mohan]

Hi Curt

Do you know if the CSAM portal is showing the account correctly?

Sincerely .... Palani

[curt.watts]

I just logged in for the first time into Cisco Services Access Management (CSAM) and I accepted the agreement.

My account shows as company administrator.

What's next?

[Palani Mohan]

Hi Curt

There is a known bug which manifests similar behavior

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuw90441

For now, Cisco/TAC is assisting customers by doing manual sync.

Let me find out how we can have this taken care of. For now, hang in there, please.

Kind regards ... Palani

[Palani Mohan]

Hi Curt

Please provide me with:

Cisco.com Id, EC Name, Inventory Name and the contract number? Also, is anyone else in your company/group experiencing similar problems?

Sincerely ... Palani

[curt.watts]

I will send it to you via email, I'll add the link to this discussion.

[Palani Mohan]

Hi Curt

I should have thought of that:-( My bad. My email is pamohan@cisco.com

Sincerely ... Palani