I noticed we currently have some of the same Contracts in the SmartCare and SmartNet Portal. Might this be causing the PSIRT and Reporting issues? How can I best address this?
Thank you!
The bulk update option under Contracts/Not Covered is not working. It could be with all bulk updates, but this is the area where I need to change the status of for Modules and Power Supplies to No Coverage Required. After submitting the job for the...
Cisco Team,
I have a customer who I tried walking through the registration piece of the SNTC portal and got stuck when entering a valid contract and associated serial number. We tried multiple Active Smartnet contracts/serial numbers and I made sure...
Hello,
Please see below from our customer and advise:
"The question I have comes from the data pulled from our new 6807XL Chassis’s in both our San Antonio and SLC locations. These new Cores house all the configs for a number of different FEX swit...
I had a hung upload session for several days. It has since failed in the portal so I tried to kick off another upload run now job but it fails in the collector now and doesn't show up in the portal as it even attempted. The failure message I see is...
Our SNTC portal seems like it has been updating, but it does not show the history under Upload Processing. New devices are being discovered and added to the portal and that is what leads me to believe that it is in fact upload. However, I would lik...
I recently configured the FREE version of the Threat Awareness Service. Got it all configured and was seeing data being populated in SNTC in my Threat Awareness section. Everything was fine for about a week or so. Now all I see is a blank page under...
Hi,
The customer was trying to register as Customer Admin of SNTC Portal, and he got "Our records show that your company already has a Delegated Administrator listed below" message as attached. If the DA approves the request, then he will become an A...
Hi Guys,
I am trying to upload a collection to my Smart Net Total Care account. The last Upload I completed Failed (according to the portal), and for some reason, I do not see any additional Uploads I have completed.
Would someone kindly assist?
Than...
It seems I have an inventory upload that's hung up in processing... is there a way I can clear it out? Collector UploadDPA_VSEM_1_1444431006262.zip2015-10-09 15:50:27.0 America/Chicago2015-10-09 16:00:39.0 America/ChicagoSUCCESSCollector UploadDPA_VS...
