Smart Net Total Care Portal and Collector Discussions

There is an ask from my customer to come up with a portal/macro that will collect the data from the ODC-offshore DC devices that are not been discovered by the CSPC collector. The end user would just collect a set of cli like show module show inve...

When I run the timesync command I got the following error: Invalid NTP server or IP address.Please enter the valid NTP server.

I have Smart-entitled contract (95792139), the contract number is already associated with my Account. But whenever i try to register the devices i want SNTC for, i am getting the following message; " This contract is not active and not associated wit...

At "Choose Authorization Method" choose Email and "Email Administrators" Select "Authorizer" and "Send Email". I got the error message. What's wrong.

Hi, Is there a way we can find out new device is added when it run discovery ? I need to simply identify new devices added and are they supported by contract and all.  I do not want to compare new inventory and last inventory to get list of new dev...

Hello, I have a customer who bought some Cisco modular chassis with SmartNet in the past. Over a period of time they upgraded the chassis by buying various modules including newer version of Supervisor engine and power-supplies from non-cisco partner...

Tried several times to get inventory or anything indicating that an upload is in progress in my portal but still seeing nothing.   Attached are screen shots showing what I see in the portal, and also showing that inventory collection and upload were...

Hello, I have been asked to put my issue on this community. We have setup Solarwinds NCM connector to collect data on smart net portal. And ut seems we are able to connect from NCM connector to Smartnet and able to see correct number of devices in in...

Unable to input or select the services for phone CP-8841-K9= Please help

Is there something I can do to kickstart this process?

Hi, We completed our register in Smart Net Total Care portal on the last Tuesday and it is still showing the message "Account Setup in progress. Thanks for logging in, your account will be available within 24 hours. Check back later." How could we so...

Hello, I would like to know if SNTC NO RMA (SW) is available in Canada? thanks, Kapil

I’ve recently noticed that a new collection has been processed successfully, whereas the older ones seem to be stuck, but the inventory shows only 262 chassis, as opposed with the collector, which has 1078 live nodes discovered. So it appears that th...