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Smartnet Total Care Portal and Unified Communications / IP Phones

Jason Bandy
Level 1
Level 1

So we have the CSPC collector running and updating the smartnet total care portal, however I'm only seeing a couple of ip phones on the list and don't see anything regarding our communications manager servers, unity servers, etc.

 

Am I missing something? How do I get our UC environment to show up along with all of our phones (we have hundreds)

 

If I look at the collector, it recognizes our UC environment and they show up under the collection list.

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