I succesfully imported a .csv file to https://services.cisco.com/ but wherever I look, the imported devices don't show. This is the upload report:Any idea why the devices don't show? I used the mandatory .csv data formatting in my .csv file (otherwis...
What is the preferred way to discover all the devices on my network. By IP or IP range or protocol. I have tried a combination of all and I am not discovering a lot of know devices. I have an old collector that died a 2.7 and I am working with the 2....
Customer granted me CBR admin access on Friday 11/13 and as of right now I still do not have access to their portal. Please advise ASAP.
good morning, i have a customer who is not able to see their contracts on the sntc portal under ''all conracts'' but can from our site. tech zone did not give any answers thank you
I just received the following, but the link said its already expired. Was this an error? Dear DAVID DOLGIN,Thank you for your request to become a Delegated Administrator. Please click the following link to confirm your email and proceed with reg...
Hello, When trying to register for SNTC after selecting the organization I receive the "Oops! Something went wrong...". I added the contract and serial number and selected the appropriate location within the 'Become a Delegated Administrator' step. A...
Hi, I am experiencing an issue whereby the uploads seem to fail. I get the "No data" error seen in the attached "CSPC upload issue" picture. However, when I manually do the CSPC upload, this resolves the issue and I am able to see devices related to...
I was granted CBR admin access yesterday around noon and still do not have access 27 hours later. Can someone look into that for me? Will provide details in PM.
HiHave recently configured CSPC ver 2.8.1.8Used the default settings for all and using SNMP. Upload to SNTC was successfull but notice the following 1) on CSPC collector and on SNTC web, the stack switches members are not shown on both. There is only...
Hi there, My customer has the new CSPC version (2.9) and the upload to SNTC portal it's not working. He received the error message below: "Upload failed at 11/09/2020 08 30 37 BRT with response Internal Server Error _sntc1x_min_cp_1604920420182_CPExp...
Can you assist with pushing through a DA registration so we don't have to wait 24 hours? Will provide details in PM.
Does Cisco offer the possibility to access the SmartNet Contract via interfaces, e.g. Rest-API?The background is that the customer wants to perform an "automatic" inventory comparison between hardware in his system, and covered items at Cisco...For t...
Hi All, I have confusion regarding what software updates/upgrades are included in SMARTNet service.Document for SMARTNet says that it include "Operating System updates".What is "operating system" in Cisco meaning ? And what are updates ? 1) When buyi...
Hi, I need help with a problem, when we are going to configure the IP address, we have the following positions, one hour says it was successfully configured and another says that the IP is duplicated or used.When it shows that we were successful, we ...
I need to remove a user from our SNTC portal. How do I go about this? I also may want to promote a user to the DA level. Thanks,
