SNTC Portal Access not available-Granted Access

[rworm]

My Access to our SNTC portal is not accessible after Administrator has granted access to our portal. It has been 5 days since the access has been granted as to why I am creating this message now. Any advise would be appreciated.

[dbourai]

Hello,

I have acknowledged this post. Could you please provide the following details over the PM:

CCO ID-
Party ID-
Contract No.-
Company name-
Email-

Thanks & regards,
Devashish Bourai.

[lvalente]

I have this problem too, can you help me?

[aibhatna]

Hi Ivalente,

We will help you regarding SNTC portal access. We would request you to share below mentioned details in personal message for further assistance:

Party ID:
Company Name:
CCOID:
Contract Number:

Thanks & Regards,

Aishwarya Bhatnagar

[lvalente]

Party ID: 121076436
Company Name: Karoon Energy
CCOID: lvalente@karoon.com.br
Contract Number: 202720353 203743380 204438642 204525350 204525358 204527640 204781317 204781318 204781319

[aibhatna]

Hi Ivalente,

Thanks for sharing the details. Let me check & get back to you with an update on this. 

Thanks & Regards,

Aishwarya Bhatnagar

[aibhatna]

Hi Ivalente,

We have shared the details in PM. Please check the details & update the same.

Thanks & Regards,

Aishwarya Bhatnagar

[dbourai · Accepted solution]

Hello,

Following is the resolution for this post-

After verifying all the details from the customer that is Contract Number , Party ID etc.

Checked the role on CSAM tool, the customer is assigned as CA.

Pushed a Manual Sync for the customer. The customer is now visible on the SNTC portal.

Thanks & regards,
Devashish Bourai.