Smart Net Total Care Portal and Collector Discussions

    Hello Cisco I am unable to delete a CSPC Colletor certificate nor generate a new one, sometimes I am even unable to access the collector page -  receving this error instead: "Temporary issue. Support team has been notified". I did have cleaned up...

Hi,  Unfortunately my CSPC is not upload the collected information, I was reviewing on job status and I found that discovery job was completed but miscellaneous job was failed. I checked the security permissions and that was OK, the permission is sti...

I am attempting to upgrade our Collector from 2.9.0.2 to 2.9.1.  When I attempt to perform the upgrade using the GUI I select the Upgrade Now option, confirm the upgrade and the status changes from Not Scheduled to Initiated and then goes back to Not...

Hello, I have given granted SNTC - Customer Administrator role and it is showing as Active in my " Manage profile- Smart service section " tab. I received an email from CISCO confirming above 2 days ago(28/Sep/21)- stating it can take upto 24 hours f...

CISCO collector is able to manage Wireless Controller via SNMP read community string but none of the Access Points information shows up in SmartNet. Both SNMP community strings are confirmed to match between Wireless Controller and CISCO Collector. A...

I am planning to do multihoming with 2 ISPs with a single router connected to both the service providers.I have public IP pool in the planned setup I want to do traffic load balancing with failover so both the links will be active at the same time.

Hi there, We have a problem with the email verification on SNTC portal.It seems like email did not send (we cheked our post server, firewalls, etc...).We tried to resend verification many times. Could anybody help us? May be there is some hints or so...

what is the difference between CON-SSSNT-C95024YA vs CON-SNT-C95024YA ?What is the best in your opinion?

Hi! Could you can help me with the correct troubleshooting to obtain the Startup Config and Running Config on SNTC portal please? I have configured the correct SSH v2 User and password also enable password but the config is not available. On Credenci...

Hi, I have requested access to services.cisco.com but still not having access yet. Can you please help me to understand what could be missing?

I am running CSPC v 2.9.  My environment is such that I need to be able to discover devices using either their IPv6 address or their IPv4 address plus a domain (e.g., 10.11.12.13.xxx.nat64).  If I attempt to enter in either an IPv6 address or the IPv...

Although I have been using it for quite previously, I am now being redirected back to register for an account.  If I attempt to reregister and enter my Contract # and SN it accepts it but no registration email is sent to an admin.

Our CSPC has stopped being able to upload data, the error is below:

Hi, I'm trying to upgrade my SCPC 2.9.1 to 2.9.1.1 but when I click on the upgrade I get an error " 500 The call failed on the server; see server log for details" .  How do I resolve this ? Thanks in advance