Dear Cisco, We recently upgrade Collectors to version 2.10 and would like to delete the entitlement of Collectors in old version (2.9). we got the error "Collector deactivation failed. Please try again. If the issue persists, find help in the commu...
We have been upgrading the IOS on our network devcies for the past month to remediate the vulnerabilities, but the results are not reflecting on the PSIRT reports as the reports still show the older IOS version and vulnerabilities. How can we update ...
Hola equipo. Estamos teniendo problemas con la información aparecida en el portal 1) Ciertos equipos no aparecen en el portal de services.cisco.com C9120AXI-AFPR1150-NGFW-K9CP-8821-K9-BUNC1000-24P-4X-LISR4431-V/K9C9200L-48P-4X-E
I'm trying to run Custom Inventory Reports for a couple of customers and have had one at pending since 9:00CST yesterday and another in same state since 9 today. Is there some sort of backlog due to holiday yesterday?
In order to use Cisco CSPC, I created an account at SNTC and I received an e-mail for confirmation. They said that I could log in within 24 hours. But even though it has been more than 24 hours, I cannot log in to the SNTC portal yet and they say tha...
Hi, I can’t register Smart Net Total Care and am stuck at the “Verify your account”, it says this contract is not active and not associated with your Cisco account profile - Please see the attached pic. I did associate the contract with my Cisco Acc...
hello,seems that following the docusign of Company Administrator Terms and Agreement i receive the following error:
I am looking for some help on my account creation for SNTC. I went through the registration process yesterday and haven't heard back. While I might need to be a little patient, after registering the website said I would hear with 1 business day. I...
I am unable to register to sntc portal. Please verify
I am getting the message "Your account has expired; please contact your system administrator" when attempting to log in CLI on either console or SSH with the collectorlogin username. Need assistance in recovery.
Please change the delegated administrator for "WALES & WEST UTILITIES LTD” // Party ID: XXXXXXX to myself ********************@wwutilities.co.uk
We have a CSPC collector which has a scheduled collection setup. It was working automatically on a weekly basis and all of a sudden it stopped working automatically. We tried updating the schedule and still the problem persists.When the collection ru...
Smart Net Total Care - failing to register Hello, my name is Peter Nemec and my cisco ID is: peter.nemec@pico.net I am trying to get access to "Smart Net Total Care" so I can then get access to EOX API to be able to fetch EOL information. Pleas...
hi, I'm wondering if it is possible to see the DCN license information for all the catalyst switches in the SNTC tool?I can see all the sntc support contracts and warranty info for each device but no information on the DCN license. Regards,Pawel Kost...
I now get "No available roles to assign to users" when trying to add any role to any users. https://cdceb.cloudapps.cisco.com/csam/
