Good morning, When an upload is actioned to the SNTC portal the collector is providing error messages that the upload fails and we don't see data within the SNTC portal. Error:Upload failed with the response Internal Server Error. This collector was ...
Forum Posts
Morning,I have completed registration but it was referred to support for additional review. I haven't heard anything back yet and could do with getting access for collector entitlement for installation planned before Christmas. Is there anyone on her...
Hi,we got a problem when trying to set DNS config, Timezone, NTP server and Hostname the configuration failed, showing us the message failed to execute, null for every entry as shows on the print attached.
Resolved! Unable to access SNTC portal
I was recently granted access to SNTC and received the email from cisco. It has been more than 24 hours and I am still unable to access the portal. Any help would be appreciated.
Hi everyone, as soon as I want to add SNTC Portal to the contract, this message appears. I have also tried the "Partner" field set to "No". This message has been appearing for more than a week. Can you help me? Many thanks!
Hi, We did the procedures to activate the SNTC Portal and wait 24 hours, we validate with cisco support, you can see it on file attached and the contract used is a SNTC contract, but still without access.
hi, anyone here who knows how to troubleshoot a CSPC server? we installed a new one and configured it all.added DNS, NTP and all options. uploaded a certificate, validated all network connectivities but now the server is not uploading anything at all...
We have a customer who would like to you Cisco Collector (CSPC) and when they try to "Register" their contract/SN, they next page they land on to "Confirm Your Request" says that "Our records show that your company already has a Delegated Administrat...
I am having problems adding the CBR User role to an external reseller company. The checkbox for the CBR role is not selectable. I have verified the user is associated with the external reseller company's Smart Net Total Care contracts.I need help to...
Hi there, I've problems using some Cisco Services API. I have already registered the app in API Developer Portal. I can't get information from Contracts and Inventory API info but I'm able to get information from Customer Info.Error: {"status": 403,"...
Resolved! Smart Net Total Care
Cheers, we are currently unable to login to the portal. We need to know who is the administrator to request the access again. Could you please advise how to proceed ?
I have searched all available documentation and am unable to find a specification for a minimum CPU hardware requirement. I need to purchase a compatible server to accomodate the Windows Hyper-V environment.
Resolved! Cannot delete CSPC entitlement
I have some lab servers used for testing that cannot have their entitlement deleted in the Portal. It appears successful when checking the box and clicking to delete the entitlement in actions. However, it never disappears from our list of collectors...
Hi,How do we reset the cli root and admin user for a CSPC collector?Thanks,Phong Nguyen
Need help to troubleshoot my CSP Collector not uploading date to SmartNet Total Care portal. I am currently running CSPC version 2.10.0.5
