SNTC Portal redirect to Smart Service Connection page

[DongyeongKim46468]

I have an issue with SNTC Portal access. It redirects to the following page whenever I sign in the portal:

https://www.cisco.com/web/fw/tools/ssue/apps/ssueap2.0/prod/#/promo

Could someone help me with this? I need to download CSPC (version 2.4) entitlement because it showed me:

"Local entitlement file is not available. Apply new entitlement. The software does not have valid entitlement(license). Please select one of the following options."

Thank you,

DY

[Suchita Shewale]

Hi There! Can you retry accessing SNTC Portal in new browser window and let us know if you still run into issues?

Regards,

Suchita

[DongyeongKim46468]

It redirects a different SNTC portal. 

background:

1. I can access SNTC portal of the company G without any issue.

2. Company N and Company G were merged.

3. I created a new CCO account with a Company N domain.

4. I got the permission of Company N's SNTC access

5. When I access Company N's SNTC with my N CCO -> redirect a certain cisco webpage -> posted issue

6. When I access Company N's SNTC with my N CCO -> redirect Company G SNTN portal now.

7. I checked Smart Services tab on my N CCO profile page. I could see both companies name G and N. 

I should access and see both portals until I consolidate them.