Hello Team,
I'm trying to help provide an answer to the question I received below.
"In SNTC portal, a user can see all of the TAC cases they have opened in the past against their userID. (even cases opened online or via other sources)
But that user cannot see other Users in their company. Even if they are the highest admin user. Why is this? Why can they not pull a list of all TAC cases opened up by CCO ID's assoc to their devices in their SNTC portal? "
Any guidance on this is greatly appreciated.
Thank you,
Jermain Joyner