Software Version and Serial Numbers missing in SNTC

[nandita joshi]

In CSPC I can see the Serial number of devices, but in the SNTC portal software version, product details, serial numbers are not populated. CSPC version is 2.10. We have ' Serial Number Duplicate Check' set to Yes under Discovery Settings.

Please let me know how to get this resolved!

[lingutie]

Hello Sir,

Thank you for contacting Cisco and Global CX - Smart Services Support Team.
We are investigating your request, I'll be with you in a moment.

Kindly regards.

Lina Gutierrez

[lingutie]

Based on the information provided, the issue could be related to the upload file, and a full collection of your managed devices might not have taken place. While the devices in question appear reachable via SNMP from the last Discovery Job, a new Collection should be run to ensure all the SNMP system Object IDs are inventoried.

Can you provide the CSPC Appliance ID so we can have a closer look at the upload file please?
You can send it as a private message to keep it confidential.

[GhufranPervaiz2]

To address the issue of missing data in the SNTC portal despite using CSPC version 2.10 with 'Serial Number Duplicate Check' set to Yes, follow these steps:

1. Update CSPC: Ensure your CSPC is running the latest version to address compatibility and bug issues.

2. Check Data Sources: Verify your data sources in CSPC for correct configuration and data collection settings.

3. Review Sync Settings: Double-check your synchronization settings between CSPC and the SNTC portal to ensure data transfer is configured properly.

4. Log Analysis: Examine CSPC logs for error messages or warnings that can help diagnose the problem.

5. Contact Support: If issues persist, contact Cisco's technical support for expert assistance.

By following these steps, you can resolve the missing data problem in the SNTC portal and ensure accurate data synchronization.

[nandita joshi]

This is resolved. I realized that I have two collectors in SNTC portal (old and new). In SNTC, I clicked on the pencil icon which is in the upper left side pane and on inventory and segment checked mark on new collector, then clicked on Apply. I was able to see SN and software version in All Equipment.
Thank you!