I have deleted the Inventory in the SNTC portal; I have created a new entitlement and applied to the CSPC with new inventory name yet when I look on the portal I see the old inventory populated and this is updated with the correct data but also has o...
Forum Posts
Hi there, My customer's CSPC did an upload to SNTC portal with 684 hardwares, but all of them came without Serial Number, SN information for all devices are blanked. How can we solve this problem? Regards
Resolved! CBRAdmin access issue
Hi team, My customer assigned CBRAdmin access for my company to his Smart Net Total Care Portal two days ago but I still not able to access his SNTC Portal. I need some help with this issue, please. Kind Regards
Hello Cisco Community, I’m still struggling to get this data. We are getting weekly reports from SNTC saying - Total Number of devices having Hardware EOX : 5665Total Number of devices having Software EOX : 1139The links go to homepage of services.ci...
My user role has changed from DA to Customeradmin and I'm not able to add new users to the TC portal. The portal also is incredibly slow to load on any browser or intermittently fails to load at all. I've also noticed that all my company user assoc...
I have a collector installed with collection jobs already configured. Now I need to add new subnets to the discovery job that already exists. How to run? I can't find the discovery configuration information that was performed
I have a client that has the CPSC collector installed in version 2.7. It asks us to update the version to 2.10. Can you help me?Would you have a tutorial with a very detailed step-by-step update from version 2.7 to 2.10?
Hi Support, I've recently gained Customer Admin Access and after waiting the advised 24Hrs whenever I go to the SNTC Portal I get a Blank page that shortly after redirects me back to the Register/Sign in landing page. Can you please help? thanksPrane...
Hi, we need help for Delegated Admin change for customer who has SNTC contract associated the CCOID but delegated admin showing someone else. Thanks.
I can access the url below, but the portal is empty and nothing is shown: After one minute I got redirected to the below page: would you please help
Its been well over 24 hours since registering with the SNTC portal and applying API Developer permissions to my user account and I am still seeing nothing under services.cisco.com, and none of the Support APIs are showing up in apicosole.cisco.com. ...
Hello everyone. First of all, I apologize for my English.I need some help. I would like to know how to delete all existing data (old and new) from my SNTC inventory.In summary, I can see both new (2023) and old (2019) data instead of only the most re...
Hi team! My client gave me CBR Admin access on 03/31 and I still not able to access his portal. Can you help me please? Thanks!
Dear experts, We are looking at getting our CSP-C platform to manage the UCS-C servers in out Ultra-M and Bluestack solutions. The designers say that SNMP cannot be turned on for the C220 servers because it will break CVIM-MON functionality.The ...
Dear support, I have recently added a new account with Administrator access to SNTC for my company. The have accepted and signed the agreement but every time they try to login they get redirected to the sign-up page. Can someone please help? Regards,...
