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Stuck in a loop...

Hello,  I am trying enable my access to the Smart Services Connection portal.  I enrolled by providing a contract number and serial number.  The system sent me an email to confirm my email address was legit.  I clicked on the link and a web page opened telling me I had successfully enrolled.

 

Now when I go back to this site, I go to My Cisco Workspace and launch the application.  It puts me on the promotion page and tells me to register!?!  I click on register.  It gives me an option to sign in or register.  I click sign in.  The app loading page opens again and it dumps me back to the promotion page.  I click register again.  Instead of clicking login, I click register.  It tells me I am being redirected because I am already registered.  And it dumps me back to the promotion page.

 

I am unable to get past the promotion page.

 

How do I fix this????

1 Accepted Solution

Accepted Solutions

Supriya Patel
Cisco Employee
Cisco Employee

Hi User,

 

Could you please try to login one more time and let me know if issue persist. Please provide screenshot of any error

 

https://services.cisco.com/

 

Thanks,

Supriya

View solution in original post

2 Replies 2

Supriya Patel
Cisco Employee
Cisco Employee

Hi User,

 

Could you please try to login one more time and let me know if issue persist. Please provide screenshot of any error

 

https://services.cisco.com/

 

Thanks,

Supriya

Hello,
I battled with this yesterday and today. And now it works.
If you did something to fix it, thank you very much.