Total Care Inventory Management

[rjohnson]

As I remove end-of-support equipment and replace with new equipment, will SNTC automatically remove the older equipment? Can you explain how SNTC knows the equipment has been removed or just nor available for a short time?

Thanks,

Russ

[npicard]

Hello Russ,

In the current version of the portal, once a device has been collected it will remain in your inventory list regardless of connection status. The way to identify live devices versus those that have been retired would be to view the data in the Library>Inventory>Custom Inventory view and add the field "Collection Date". You can then sort by most recent. The devices in the most recent upload will be your live devices, all others will be historical.

There is a future enhancement planned that should allow Admin users to decide whether the historical devices should remain in inventory or be removed.

Thanks!

[rjohnson]

Do we know when this enhancement is planned? It really causes confusion in reporting.

Thanks.

[npicard]

Hi Russ,

It was actually addressed in a recent release. Users now have the option of viewing their data from the most recent (Latest) upload, or a comprehensively, which includes the historical data. This selection is made in Application Settings>Report Preferences

[sanjjaga]

Hi Russ,

Here is the link to the release notes:

https://www.cisco.com/c/dam/en/us/td/docs/services/SNTC/Release_Notes.pdf

Regards,

Sanjay