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Trouble using Smart Net features

Tcell24nov2011
Level 1
Level 1

‎12-29-2016 03:30 AM

Hello All!

Maybe someone can help me. I'm having trouble to associate my service contract number with my Cisco.com account. Actually I did associate, but I still can not use my Smart Net, a.g. I can not download new software releases and open TAC cases. Any help would be greatly appreciated!

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Leo Laohoo
Hall of Fame
Hall of Fame

‎12-29-2016 04:09 AM

Actually I did associate, but I still can not use my Smart Net, a.g. I can not download new software releases and open TAC cases.

There are several "levels" of SNTC.  If you can't open TAC Case, then the logical explanation is that the SNTC you've purchased is probably so basic that TAC Case &/or software download is not included.  

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Tcell24nov2011
Level 1
Level 1
In response to Leo Laohoo

‎12-29-2016 04:29 AM

Thank you very much for the help Leo!

We'll check if that's the case. I'll get to you back asap if I have any further questions.

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