Unable To Access Firmware Software

[CaptAhab]

Sir/Ma'am,

I'm unable to access the ATA 191 firmware after registering with the Cisco website. I just get a message informing me that it is taking more time than expected and to try again after 15 minutes. I have seen that others have had the same issue where someone has to fix their account so that they are able to gain access. Please advise.

Thank you!

[kaptanej]

Hi , 

Could you please elaborate and explain what exactly the error you are facing ?

Thanks & Regards, 

Kapil Taneja 

[CaptAhab]

I'm trying to access the customer portal and after I log in, I click on
the Customer Portal and it's still asking me to logon after which I see
the same screen:

I select "Go to Customer Portal" and then I get this screen:

followed by:


Please advise. I think there is an issue with my account on the Customer
Portal screen.

Thank you,

Anthony Munoz

[kaptanej]

Hi , 

Please provide us the following details in PM(Private Message) so that we can proceed further on the issue : 

• Company name 
• Customer email address 
• Customer CCO ID 
• Contract number 

Thanks & Regards, 

Kapil Taneja 

[CaptAhab]

I was finally able to access the customer portal setting up a new
account with a different email. I'm good to go now but I'm surprised
that Cisco customer support has really gone down hill recently.

[kaptanej]

Hi , 

Thank you for proving the confirmation for the issue being resolved . 

Thanks & Regards, 

Kapil Taneja