Hello, I was sent here after trying other support routes. I have a customer who is receiving unwanted emails to multiple users about setting up their SNTC Portal, but their Portal is already functional. It is becoming very frustrating for this custo...
Forum Posts
I restored from backup and everything is fine with SNTC 2.10.CCO login is another story. It keeps failing my CCO login.Weather using CCO my login id, or email address, fails to authenticate. Is this normal behaviour?
Please what is the features for each of the smartnet, I have check online for information I could not lay my hands on any. CON-OSP-9132MEK9CON-OSP-1632FCCON-OSP-SFI6454UCON-OSP-6508AC2CON-OSP-UCSB2M6U
When I tried registering Cisco SNTC Convergence I'm getting the following error message. I've been trying again and again and nothing has changed. Can anyone help? Oops! Something went wrong...We are unable to process your registration request at thi...
hellodoes anyone know which is the diffrence between CON-SNT and CON-VSNT?For all Smartnet SKUs there are also the variants with VSNTFor which products are these SKUs used? thanks
Resolved! SNTC Portal Access Issue
Hello Team,Hope you are doing well!Please be informed that I am having issues accessing SNTC Portal. Whenever I try to access SNTC Portal it keeps me redirecting to another webpage that states "You do not have access to Smart Services Connection". An...
I noticed within vCenter that my CSPC server was shutdown. It seemed to have shut itself down. When attempting to boot I get the error:"Starting Power-off""systemd-shutdown[3123]: Failed to remount '/' read-only: Device or resource busy" This now h...
Hello, is it posible to use the trial version of the CSPC, because im getting this error"Applying trial license on CSPC timed out. Please try Again"i have seen some post that saids that is not available at the moment, can someone confirms this?thanks...
Resolved! CSAM legal agreement
When I try to access the https://cdceb.cloudapps.cisco.com/csam page it now tells me I am pending a legal agreement.It then mentions an electronic signature but provides no information - then the page fails. Then the help link fails.
I have my ISE virtual machines discovered by my CSPC collector, however, they are not getting uploaded to my Totalcare portal. Is that supported on version 2.10.0.1?
A collegue of mine had this problem a while back https://community.cisco.com/t5/smart-net-total-care-portal-and/lost-access-to-sntc-via-services-cisco-com/m-p/4494163 I used to be able to access SNTC with my Cisco user a while back. Now i only get re...
Resolved! No inventory Upload
My collector has not uploaded since I upgraded to 2.10. I've tried a number of different things. The Upload says it's successful on the collector, but when I log in, there are no recent uploads. I even tried the suggestion on the main page here ab...
Hello Team. I am having a problem logging in to my CSPC GUI interface, i have forgotten the admin password and the option for recovering the password is to answer three security questions, unfortunately i cannot even get past this stage as the system...
Customer cannot nominate myself as external admin. I verify here, and the company that appears associated to my profile is incorrect (please see attached picture). Can you verify please? Thank you Marcos
Moved a working CSPC server to a new VMware cluster.ssh is working and 'collector status' shows running in the CLI.Restarted and reloaded a few times.https:// display on browser shows not secure, likely lost cert?
