Unable to access Smart Net Total Care Portal

[clee2]

Hi,

How are you?

After registering to the Smart Net Total Care Portal, and receiving the email saying it's ready, still getting I don't have access to the portal.  If I try to register again, it says it appears I already have access to the portal, and redirects me to services.cisco.com which brings me to the same page saying no access.

The request was put in 48+ hours ago.

Please advice.

Thanks!

Ching

[kaptanej · Accepted solution]

Hi Ching ,

Hope you are doing well!

Please provide us with the details below on PM so we can look into the issue;
CCO ID:
Party ID:
Contract no:
Company name:

Thanks & regards,

Kapil Taneja 

[kaptanej]

Hi Ching , 

As we have looked in your issue , we have successfully pushed the user into the SNTC portal.

The user is well listed as the Customer Admin on the SNTC Portal .

Please let us know if you need any further assistance on the issue .

Regards,

Kapil Taneja