Unable to access SNTC Portal after being added

[florian-riedl]

Hey Guys, 

I was told to open this post due to an issue with my account. 
It seems that something with the sync between SNTC Portal and my account is off.

I was added to my company with the correct role assigned but when I try to access SNTC I get directly redirected to the register page. When I try to register myself to the portal/company, I get redirected again with the note that I´m already registered. 

My Cisco contact told me you are able to fix the issue in the background? 

Many thanks 
Flo

[salgarin]

Hello Florian,

I hope you are having a great day!

Thank you for contacting Cisco Tac - Smart Services Support Team. Please provide the following information in a private message, so I can assist you further:

1. Company Name:
2. CCO ID of the user:
3. Email of the user:
4. Company address:
5. Contract Number:
6. CR Party id:
7. Assigned role:
8. Is there any user with working access? if so please share the CCOID/Email to.

Once the above information is provided, please allow me some time to internally validate.

Thanks and Regards,

[salgarin]

Solution provided via private messages, closing post.